Experienced Customer Experience Coordinator – Enhancing Client Satisfaction in the US Real Estate and Tech Industry
At arenaflex, we're on a mission to revolutionize the way people live and experience the world around them. As a key player in the real estate and tech industry, we're seeking an exceptional Customer Experience Coordinator to join our growing team and play a pivotal role in delivering world-class experiences to our US clients. If you're a customer-centric, highly organized individual with a passion for making a difference, we want to hear from you.
About arenaflex
arenaflex is a global proptech company that's redefining the way people live and experience their surroundings. With a curated network of thousands of quality, turnkey homes in sought-after neighborhoods around the globe, we're accessible for stays of a month or longer. Our tech-enabled platform provides a fully digitized experience with around-the-clock support and access to daily necessities like apartment cleanings, grocery delivery, wellness offerings, and more, providing a seamless experience from end to end. At arenaflex, our mission is to make people feel at home wherever they choose to live. We give our guests peace of mind, flexibility, and the confidence they need to explore life's next adventure. Our team, known as the arenaflex community, shares this spirit. We foster a culture of curiosity, connection, and growth, empowering each member to make an impact, championing a workplace where innovation thrives, careers flourish, and every individual is supported in shaping their own journey.
What You'll Be Doing
As a Customer Experience Coordinator at arenaflex, you'll be at the core of customer support, field operations, and business coordination. Your key responsibilities will include:
- Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism, ensuring each guest receives a world-class experience.
- Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs.
- Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently.
- Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey.
- Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers.
- Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience.
Requirements
To succeed in this role, you'll need:
3+ years of experience
in customer service (BPO experience), operations coordination, back-office support, or a related field.
Experience in previous Team leader or Supervisor roles
where you've had to take escalations and customer compensation decisions.
Experience in route planning or task scheduling
is a strong plus.
Strong communication skills
– both written and verbal.
Comfortable using digital tools and systems
(CRM, task management software, etc.).
Excellent organizational and multitasking skills
with attention to detail.
A proactive, solution-oriented mindset
with the ability to stay calm under pressure.
Flexibility to work on weekends as needed
based on business priorities.
Benefits
As a valued member of the arenaflex community, you'll enjoy:
Competitive salary
*
Health Insurance
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the lives of our guests and our team members. We offer a dynamic work environment that's perfect for individuals who are driven, curious, and committed to excellence. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we invite you to join our community.
Apply Now
If you're ready to take your career to the next level and join a team that's revolutionizing the way people live and experience the world, apply now to become a Customer Experience Coordinator at arenaflex. Apply for this job