Experienced Customer Operations Partner – Strategic Account Management and Customer Success

At arenaflex, we're revolutionizing the logistics and delivery industry with our cutting-edge platform, providing seamless, scalable solutions that meet a variety of delivery needs. With a network of over 310,000 independent drivers nationwide, arenaflex offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. As a leading logistics and delivery platform, arenaflex is committed to building strong relationships with our customers and providing them with exceptional service. We're seeking an experienced Customer Operations Partner to join our team, focusing on building and nurturing relationships with key customers and driving business and operational growth.

About the Role

The Customer Operations Partner position is a fantastic opportunity for someone who wants to take their customer support skills to the next level, while gaining business and operational exposure. In this role, you'll serve as the main point of contact for high-value senders, overseeing the day-to-day activities for strategic accounts and developing analytical skills to drive business growth. You'll work closely with account stakeholders, including corporate and field users, to promote retention and overall customer success.

Key Responsibilities

* Manage projects and implementations for strategic arenaflex partners, utilizing project management skills to ensure success

• Oversee day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
• Promote retention and overall customer success through high-quality service
• Build strong working relationships with account stakeholders, including corporate and field users
• Regularly create and run reports on assigned accounts, analyze results, and share findings to key stakeholders
• Prioritize and escalate issues and trends in collaboration with various departments to ensure account success
• Develop an expertise in how arenaflex's systems and resources work, and how to use them to promote positive outcomes for our customers

What You Bring

* 2+ years of experience in customer support, operations, or a related role

• Proficient with customer account tools (e.g., Salesforce, Confluence)
• Demonstrated ability to build and maintain sustained relationships with corporate and enterprise and SMB customers
• Excellent communication skills, both written and verbal
• Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment
• Self-motivated and able to comfortably navigate through uncertainty and ambiguity
• Experience with Excel, Powerpoint, and other Office products

Why arenaflex?

* Competitive compensation packages

• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that's right - arenaflex will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave - tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Operations Partner, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You'll also have access to ongoing training and development opportunities to help you grow in your career. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be a part of revolutionizing the logistics and delivery industry.

How to Apply

If you're ready to take your customer support skills to the next level and join a dynamic team of professionals, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job