Experienced Customer Experience Manager - Imaging UKI
Join arenaflex, a leading global medical technology and digital solutions innovator, as we strive to create a world where healthcare has no limits. As a Customer Experience Manager - Imaging UKI, you will play a pivotal role in leading and managing the clinical education team across the UK and Ireland, ensuring the delivery of high-quality education services, supporting business growth through innovative educational offerings, and enhancing customer satisfaction throughout the imaging product lifecycle.
About arenaflex
arenaflex is a pioneering organization that has been at the forefront of medical technology and digital solutions for decades. Our purpose is to create a world where healthcare has no limits, and we believe that every voice makes a difference and every difference builds a healthier world. With a strong commitment to innovation, we strive to unlock the potential of our employees and turn their ideas into world-changing realities.
Job Description
As a Customer Experience Manager - Imaging UKI, you will be responsible for leading and managing the clinical education team across the UK and Ireland. This role requires a unique blend of leadership, education, and customer experience expertise, with a strong focus on delivering high-quality education services, supporting business growth, and enhancing customer satisfaction.
Key Responsibilities
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Team Leadership & Development
+ Manage the day-to-day operations of the UKI Imaging clinical education team, ensuring seamless delivery of education services and high-quality team performance. + Promote staff retention and uphold the professional standing of the team, fostering a culture of excellence and continuous improvement. + Collaborate with modality clinical and training leaders to ensure the team maintains the highest competency levels, driving business growth and customer satisfaction.
Educational Strategy & Delivery
+ Develop and implement new educational offerings, combining in-person (e.g., classroom) and digital formats to meet the evolving needs of customers and drive business growth. + Oversee the lifecycle management of clinical education to maximize installed base (IB) retention, ensuring customers receive the best possible experience throughout the product lifecycle. + Design and deliver presales education programs to support competitive IB capture and business growth, aligning with arenaflex's strategic objectives.
Cross-Functional Collaboration
+ Work with modality managers to enhance show site experiences and align training with product development, ensuring seamless integration and customer satisfaction. + Collaborate with the marketing team to develop materials that support educational activities and growth campaigns, driving business growth and customer engagement. + Support product introductions and highlight unique selling points (USPs) through tailored customer training, ensuring customers receive the best possible experience. + Partner with modality managers to identify and develop Key Opinion Leaders (KOLs) and Digital Opinion Leaders (DOLs), driving thought leadership and business growth.
Customer Engagement & Events
+ Organize educational symposia aligned with modality marketing strategies, providing customers with valuable insights and driving business growth. + Drive synergies across HCS education teams by sharing best practices and leveraging opportunities to improve customer satisfaction, ensuring a seamless customer experience. + Collaborate with non-competitive third parties to expand the educational offering, driving business growth and customer engagement.
Innovation & Outreach
+ Develop early adopter programs in partnership with universities and junior radiologists to foster innovation and future engagement, driving business growth and customer satisfaction.
Qualifications
* Proven experience in clinical education, customer experience, or imaging-related roles, with a strong understanding of the UKI healthcare market.
- Strong leadership and team management skills, with the ability to motivate and inspire high-performing teams.
- Excellent communication and stakeholder engagement abilities, with the ability to build strong relationships with customers, colleagues, and partners.
- Experience in developing and delivering educational programs, both in-person and digitally, with a strong focus on customer satisfaction and business growth.
- Familiarity with imaging modalities and healthcare systems in the UKI region, with a strong understanding of the local market and customer needs.
Inclusion and Diversity
arenaflex is an Equal Opportunity Employer where inclusion matters. We believe that every voice makes a difference and every difference builds a healthier world. We are committed to creating a diverse and inclusive workplace, where employees can thrive and reach their full potential.
Behaviours
We expect all employees to live and breathe our behaviours, which are:
- Act with humility and build trust
- Lead with transparency
- Deliver with focus
- Drive ownership – always with unyielding integrity
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Additional Information
* Relocation assistance is not provided for this role.
- This job was originally posted on Himalayas.
Apply Now
If you are a motivated and experienced professional with a passion for customer experience and education, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that is shaping the future of healthcare. Apply for this job