Tax Information Specialist 1 - Yakima - Spanish...

 The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill multiple vacant Tax Information Specialist 1 (TIS1) positions in Yakima, WA. The TIS1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements.¿Hablas, lees y escribes español con fluidez? (Are you fluent in reading, writing, and speaking Spanish?) It is preferred that this position interacts with Spanish-speaking claimants in writing and over the phone. Your ability to read, write, and speak Spanish will earn you an additional 5% assignment pay! The hiring manager may start screening applicants as early as April 16, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.     Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.  The official duty station for this position is Yakima, WA. When business needs allow, we do allow employees to work from home, with prior supervisor approval. Full details of schedule options will be discussed during interviews.We invite you to review the opportunity details below and forward this message to others you feel may be qualified. We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting. Some additional functions of the job include:

Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications. Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications.Filing legal documents with courts.

 A successful candidate will:

Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously.Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer.Identify a customer's issue, and quickly be able to find a logical way to assist the customer.

The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Written Communication, Verbal Communication, Research, Analysis, and Problem Solving, Interpersonal Skills, Planning and Organization, Technology and Applications, and Fiscal Accountability. The ideal candidate will possess a combination of knowledge, skills, and abilities below:Written communication 

Consistently follows standardized rules of language regarding spelling, punctuation, grammar, word usage, sentence structure, and composition. Composes clear, direct, and succinct written messages that effectively convey ideas or information to the intended reader. Recognizes when language requires adjustment to achieve understanding by differing readers and easily rewords messages accordingly.Fluent in reading, speaking, writing and understanding Spanish.

Verbal Communication

Interacts with and reads the audience, recognizes problems, and adjusts the language, tone, pace, volume, etc. as necessary to ensure audience understanding. Explains or presents information in a clear, concise, logical manner that achieves understanding of the intended message.Asks questions to confirm understanding of the customer when assisting them in person or over the phone.

Research, Analysis, and Problem Solving

Thinks through all facets of an issue and demonstrates attention to detail. Analyzes complex business activities by interpreting and applying rules, laws, and other applicable research material. Develops insights and applies innovative solutions beyond those traditionally considered. Recognizes, defines, and solves problems by analyzing relevant information and encouraging alternative solutions.

Interpersonal Skills

Calmly listens, assesses, and clarifies problems and responds effectively with options to customers who may be angry, confused, upset or uncooperative. Works cooperatively with other team members and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information among team members.Maintains confidentiality and demonstrates ethical behavior.

Planning and Organization

Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately. Shows ability to respond to changing demands.

Technology and Applications

Inputs and updates data. Create documents utilizing word processing, database, spreadsheet, electronic communications or other specialized software applications.

Fiscal Accountability

Acts with care and attention to detail when handling cash, including checks and other forms of currency. Consistently adheres to all internal control procedures designed to prevent and detect theft or misuse of funds. Employs precision and attention to detail when entering or calculating fiscal data, recognizing when results of calculations look wrong and understanding how to correct errors. Preference may be granted to those who possess any of the following:

Otherwise qualified candidates with bilingual Spanish and English abilities in both written and verbal communications (DOR will conduct certification).A Bachelor’s degree in business or public administration, accounting, public finance, or a closely allied field, AND one year of professional experience in tax administration, tax auditing, or tax collection (additional qualifying experience may substitute, year for year, for education).Three years as a Tax Service Representative.

Please note that this position requires working 8:00 a.m. to 5:00 p.m., Monday through Friday.To be considered

Please complete your online profile in detail, because it will serve as your initial resume.Please attach a letter of interest describing your specific competencies for this position.Provide three professional references.

This position functions within a fast-paced, complex environment in which interpersonal and self-management skills and communication are essential. Throughout our selection process, we will also be evaluating candidates for behavioral attributes and technical skills to succeed in this environment.  * Note - Incomplete applications or applications received without these materials may be disqualified.To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.Questions?Hello, my name is Lance and I will be assisting with this announcement. As a 19-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.  Please contact any part of the Staffing team at [email protected] or give me a call (360) 704-5725. *To be considered for the position, you must have complied with Washington state tax laws.  The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity.  During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws. *The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.  

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