Experienced Strategic Customer Success Manager – Media Technology and Entertainment

At arenaflex, we're revolutionizing the video and entertainment content lifecycle, from creation to monetization. Our innovative suite of media technology products, including Iconik, Wildmoka, Zype, Ftrack, and Cinesync, empowers creators and businesses to thrive in the ever-evolving media landscape. We're building a high-performing team that's grounded in trust, inclusivity, curiosity, and customer impact.

Join arenaflex's Mission to Transform the Media Industry

As a Strategic Customer Success Manager at arenaflex, you'll play a pivotal role in supporting and growing a portfolio of high-value customers across our Iconik and Wildmoka product lines. This is an exceptional opportunity for someone who excels at the intersection of customer success and commercial growth, with a passion for building deep relationships, navigating complex media workflows, and driving long-term value.

About the Role

This hybrid role requires approximately 60% commercial and 40% technical expertise, making it an ideal fit for someone who can drive account strategy while navigating the intricacies of media workflows. As a Strategic Customer Success Manager, you'll be responsible for: ### Key Responsibilities

• Manage a portfolio of strategic customers across arenaflex's Iconik and Wildmoka products
• Build lasting relationships with key stakeholders, from technical teams to business leads
• Own the full post-sale lifecycle: onboarding, adoption, renewals, and expansion
• Proactively monitor account health and mitigate risks before they impact retention
• Identify and pursue volume-based upsell opportunities in partnership with sales
• Align arenaflex solutions with customer goals, delivering measurable ROI over time
• Act as the voice of the customer—surfacing insights to Product, Engineering, and GTM teams
• Collaborate with Sales Engineers to support deeper technical conversations when needed
• Partner with cross-functional teams to build high-impact customer experiences and workflows

### Essential Qualifications

• 5–7 years in customer success, account management, or related client-facing roles
• Experience managing strategic or enterprise accounts in a B2B SaaS environment
• Confident engaging with technical stakeholders; ideally experienced in media tech or video workflows
• Strong commercial instincts with a proven track record of renewals and account growth
• Collaborative, curious, and comfortable operating across functions and time zones
• Organized, proactive, and driven to deliver exceptional customer outcomes

### Preferred Qualifications

• Experience with tools like Salesforce, Gainsight, or similar CS platforms
• Familiarity with media technology and entertainment industry trends

### Skills and Competencies

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to navigate complex media workflows and technical conversations
• Proven track record of driving commercial growth and customer success
• Strong organizational and time management skills
• Ability to work in a fast-paced, dynamic environment
• Collaborative mindset with a focus on delivering exceptional customer outcomes

### Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their skills. As a Strategic Customer Success Manager, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-impact projects and initiatives
• Collaborative and dynamic work environment with a focus on innovation and creativity

### Work Environment and Company Culture arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's supportive, collaborative, and empowering. As a Strategic Customer Success Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for customer success and commercial growth. ### Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including:

• Salary: $120,000 - $150,000 per year
• Bonus: up to 20% of annual salary
• Benefits: comprehensive health insurance, 401(k) matching, and paid time off
• Perks: flexible work arrangements, professional development opportunities, and a dynamic work environment

### How to Apply If you're a motivated and results-driven professional with a passion for customer success and commercial growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. Don't miss this chance to join arenaflex's mission to transform the media industry. Apply now and take the first step towards a rewarding and challenging career as a Strategic Customer Success Manager. Apply for this job