Experienced Full Stack Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual (Minneapolis)

At arenaflex, we're passionate about helping our clients' employees realize the full potential of their benefits, and we're looking for talented individuals to join our team as Seasonal Benefit Customer Service Representatives. As a key member of our team, you'll have the rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. If you're a customer service enthusiast with a passion for delivering exceptional service, we want to hear from you!

The Role

As a Seasonal Benefit Customer Service Representative, you'll spend your day on the phone, assisting customers with their benefit-related inquiries and concerns. You'll also have opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period), which means you'll have the flexibility to work from the comfort of your own home. In addition to a remote work opportunity (eligibility requirements to work from home must be met), you're eligible for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law.

Key Responsibilities

* Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message

• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner
• Regularly participate in team meetings and training
• Spend the majority of your time assisting customers
• Perform other duties as assigned

Qualifications

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High-level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

The Following Are a Plus

* Associate or Bachelor's degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish

About arenaflex

At arenaflex, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help our clients sharpen their strategy, enhance organizational resilience, motivate their workforce, and maximize performance. We're passionate about helping our clients' employees realize the full potential of their benefits, and we're committed to delivering exceptional service to our clients and their employees.

Our Outsourcing Solutions Business

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits; helping them be happier, healthier, and more secure.

Work Environment and Company Culture

As a Seasonal Benefit Customer Service Representative, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional service. You'll have the opportunity to work from home, which means you'll have the flexibility to create a comfortable and productive work environment that suits your needs. We're committed to providing a positive and inclusive work environment that encourages collaboration, innovation, and growth.

Compensation, Perks, and Benefits

* Competitive hourly rate: $18.00/hr during our paid training program (approximately 1 month) and $18.75/hr after successful completion of your onboarding training

• Eligibility for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Flexible work arrangements, including the option to work from home

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that encourages collaboration, innovation, and growth. Apply for this job