Experienced Client Scheduler – Customer Service Support for arenaflex
At arenaflex, we're dedicated to delivering exceptional research and insights that shape business strategies. As a leading global research organization, we're seeking a highly organized, empathetic, and customer-focused Client Scheduler to join our team. This is a remote opportunity perfect for someone who thrives in a virtual environment and is passionate about providing top-notch customer service.
About arenaflex
arenaflex is a global research organization that connects people to insights that drive business growth. With a commitment to excellence and a passion for innovation, we've established ourselves as a trusted partner for businesses seeking to understand their customers and markets. Our team of experts works tirelessly to deliver high-quality research and insights that inform strategic decisions.
Job Summary
As a Client Scheduler, you'll play a critical role in supporting our growing client base by coordinating appointments, ensuring accurate communication, and providing exceptional customer service. You'll act as a key point of contact between clients, researchers, and study participants, managing scheduling logistics, responding to inquiries, and providing timely, professional support that reflects arenaflex's standard of excellence.
Key Responsibilities
* Schedule and confirm interviews, focus groups, and consultation calls using internal tools and calendars
- Respond to participant and client inquiries via phone, email, or live chat in a timely and professional manner
- Ensure that all appointments are accurately logged, confirmed, and communicated
- Provide reminders and follow-up messages to minimize missed appointments
- Assist with intake, rescheduling, or documentation support as needed
- Maintain up-to-date records of client interactions within our CRM system
- Coordinate across multiple time zones and calendars to ensure accuracy
- Escalate scheduling conflicts or urgent concerns to the project management team
Qualifications
* High school diploma or GED required; some college or customer support training preferred
- Minimum 3 year experience in administrative, scheduling, or customer service role (remote or in-office)
- Excellent communication and interpersonal skills
- Strong attention to detail and time management
- Proficiency with Microsoft Office, Google Calendar, Zoom, and scheduling software
- Ability to work independently and reliably in a remote setting
- Familiarity with market research environments or client-facing industries is a plus
- Must have a dedicated workspace, high-speed internet, and strong organizational skills
What We Offer
* Fully remote work flexibility
- Paid virtual onboarding and training
- Competitive hourly compensation + eligibility for performance-based bonuses
- Supportive and inclusive company culture
- Opportunities for career advancement within a global research organization
- Meaningful work that connects people to insights that shape business strategies
Benefits
* 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Work from home
Experience
* Customer support: 3 years (Required)
Work Location
* Remote (Work from Home – U.S. Based)
Schedule
* Monday to Friday | Flexible shifts | No weekends required
Pay
* Competitive hourly rate (based on experience) + performance-based incentives We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer service and thrive in a remote setting, we encourage you to apply for this exciting opportunity.
How to Apply
If you're a motivated and organized individual with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job