Experienced Customer Success Manager, 1:Many EMEA – Delivering Exceptional Security Solutions

At arenaflex, we're a global leader in offensive security solutions, empowering organizations to build safer and more secure digital environments. Our innovative HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. With a strong focus on customer success, we're seeking an experienced Customer Success Manager, 1:Many EMEA to join our team and drive exceptional security solutions for our clients.

About arenaflex

arenaflex is a global leader in offensive security solutions, trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. Our commitment to innovation, expertise, and elevated experiences has earned us recognition as a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Our Values

At arenaflex, we're dedicated to fostering a strong and inclusive culture. Our values are at the heart of everything we do:

• Customer Obsessed: We prioritize customer outcomes in our decisions and actions.
• Default to Disclosure: We operate with transparency and integrity, ensuring trust and accountability.
• Win Together: We foster empowerment, inclusion, respect, and accountability, empowering our employees, researchers, customers, and partners to succeed.

Job Summary

As a Customer Success Manager, 1:Many EMEA, you'll be responsible for managing a digital approach to a large book of business. You'll work with a shared portfolio of accounts across the customer lifecycle, ensuring a high-quality experience, strong retention, and growth opportunities. You'll collaborate closely with internal teams to improve the customer experience and product suite, and help evolve the customer journey through scalable, tech-touch engagement strategies.

Key Responsibilities

* Monitor, interpret, and take action based on customer data to drive engagement and retention.

• Contribute to the team's library of campaigns and standardized processes to drive efficiencies and enable scale.
• Work with customers to gather and document requirements, then ensure those requirements are met through measurable outcomes and deliverables.
• Serve as a liaison between customers and internal departments (Sales, Engineering, Marketing, etc.) to ensure milestones and expectations are met.
• Support customers through escalations and provide updates on progress toward resolution, including technical or hacker mediation issues.
• Deliver data-driven benchmarking, insights, and tailored recommendations aimed at program growth and customer success.
• Participate in strategic presentations to customer stakeholders that highlight the value of arenaflex services and progress toward key security goals.
• Train customers on the arenaflex product set and set them up for success with our hacker community.
• Champion customer needs by representing product feedback and feature requests internally.
• Coordinate with other customer touch-points—especially triage partners and support teams—to provide a seamless experience.

Minimum Qualifications

* 5+ years in a Customer Success role, ideally managing a large volume of accounts.

• Excellent project and time management skills, with a demonstrated ability to execute in a consistent and reliable manner.
• Strong communication, presentation, and interpersonal skills.
• Technical fluency in areas like capacity, utilization, and security fundamentals.
• Comfortable navigating a dynamic, remote-first environment.
• Ability to analyze and interpret customer data to drive actions and decisions.
• General understanding of cloud technologies, IT operations, and project management methodologies.

Preferred Qualifications

* Experience supporting customers across diverse geographies and time zones.

• Additional language skills are helpful but not a requirement.

Compensation and Benefits

* OTE £56K – £70K

• Offers Equity
• Health (medical, vision, dental), life, and disability insurance*

* Equity stock options

• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend

About arenaflex's Work Environment

At arenaflex, we're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). We're an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

How to Apply

If you're passionate about delivering exceptional security solutions and joining a dynamic team, apply to this role today! Apply for this job