Experienced Client Partner Associate (Customer Success) – Pharmacy Business Development and Growth
At arenaflex, a healthtech company revolutionizing the pharmacy industry, we're on a mission to simplify access, understanding, and management of healthcare. Our vision is to build the largest, most loved pharmacy business in the world, driven by perfecting the patient and pharmacist experience. arenaflex fosters a culture of collaboration, open communication, and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. We're seeking an experienced Client Partner Associate to join our team, supporting new and current pharmacy partners as the lead point of contact, post-launch. As we continue to grow nationwide, you will increase client engagement with arenaflex features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth. The ideal candidate is a proactive communicator, a problem-solver, and a team player with a passion for customer satisfaction and building their career in a post-sales role!
Key Responsibilities:
* Develop durable relationships with owner(s) and staff of partner pharmacies to provide front-line support
- Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
- Effectively train and manage a book of business of arenaflex pharmacy partners, providing proactive solutions to using arenaflex and recommending services/features to improve pharmacy revenue and performance
- Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
- Connect with Engineering, Product, and Operations teams to bring technical expertise to partners
What You Bring:
* 1-3 years of experience in account management, partner/customer success, account retention, client support, and/or sales
- Proactive and confident partner guidance through new arenaflex processes
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Excellent verbal and written communication skills
- Bachelor's degree
What's in it for you:
* Compassionate and driven colleagues in a fun environment where success is celebrated
- Accelerated career growth in a fast-growing company
- Direct access to executives and a transparent company culture
- Rare opportunity to change an industry and lives of millions
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
- Work in a beautiful new office near the Irvine Spectrum Center
- Base salary plus commission
Additional Information:
At arenaflex, we're dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, Inclusion, and Belonging at arenaflex:
arenaflex is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives. If you're passionate about customer satisfaction, pharmacy business development, and growth, and want to be part of a dynamic team that's changing the healthcare industry, apply now to become an arenaflex Client Partner Associate! Apply for this job