Experienced Full Stack Chief of Staff to Chief Information and Customer Officer – Strategic Planning, Vendor Management, and Leadership Support

At arenaflex, we're committed to fostering an inclusive workplace that celebrates our differences and empowers our employees to thrive. As a global leader in cloud-driven networking solutions, we're dedicated to accelerating digital transformation efforts and delivering unprecedented progress for our customers. With double-digit growth year over year, we're seeking an exceptional leader to join our team as a Senior Director, Chief of Staff to our Chief Information and Customer Officer.

About arenaflex

arenaflex is a global networking leader that pushes the boundaries of technology, leveraging machine learning, artificial intelligence, analytics, and automation to create effortless networking experiences. With over 50,000 customers worldwide, we're trusted for our end-to-end, cloud-driven networking solutions and top-rated services and support. Our mission is to advance the world through technology, and we're committed to fostering an inclusive and innovative work environment that empowers our employees to succeed.

The Role

As a Senior Director, Chief of Staff to our Chief Information and Customer Officer, you'll play a critical role in spearheading the Office of the CICO. Your primary responsibilities will include:

Strategic Planning & Execution

* Work closely with the CICO and their leadership team to implement strategic initiatives and long-term goals

• Own IT Portfolio management and collaborate with IT leadership to align projects and initiatives with the organization's overall business objectives
• Refine intake strategy and prioritization framework to ensure we're solving the right problems, in the right order, to drive the highest value and impact to business
• Mature reporting/dashboards to report on technology portfolio health, projects, vendors, and financials
• Manage and mentor the PMO team, ensuring optimal performance and professional development, and a focus on achieving business outcomes
• Oversee and manage complex projects, ensuring they're delivered on time, within scope, and within budget
• Define and deploy PMO process standards & improvements that enhance and streamline planning and management of programs and projects against objectives, maintain stakeholder alignment and communications, and proactively manage risk to quality and schedule performance
• Drive the organization's adoption of Agile methodology, to accelerate value delivery and focus on continuous collaboration, execution, and iterative delivery
• Work in close partnership with IT leadership team, drive the adoption of the Product Operating Model within IT: Drive the definition and implementation of the products with IT, and adoption of associated metrics (OKR metrics, DORA metrics etc.) to gauge adoption, maturity

Vendor and Budget Management

* Develop framework and processes for comprehensive Vendor Management practices (selection, and ongoing SaaS/SW Spend Management, ongoing performance assessment)

• Foster strong relationships with vendors to ensure effective service delivery and value for the organization
• Partner closely with Finance team to manage the budget for the entire CICO organization
• Monitor expenses, track cost savings, and optimize spending to achieve financial goals

Leadership Support

* Provide direct support to the CICO, assisting with decision-making, priority setting, and daily operations

• Act as a trusted advisor to the CICO, offering insights and recommendations on key organization matters
• Partner with the CICO and SVP of Service Delivery to define approach, metrics, and cadence for building a customer success motion within the company
• Work with the CICO to run QBR's and cross-functional reporting for stakeholders
• Take lead on ad-hoc initiatives such as M&A Due diligence/Integration planning
• Help build and manage the operating system for the organization: Portfolio reviews, Operational reviews, Quarterly All-hands meetings, Team outings/events etc.
• Help prepare and deliver presentations, reports, and updates to communicate Global Business Technology strategies, initiatives, and progress to stakeholders and executive leadership

Qualifications

* 12+ years' experience in technology strategic planning and budgeting spanning the entire organization & portfolio management using various methodologies

• Experience driving Agile/Scrum transformation and adoption of Product Operating Model within IT
• Strong strategic thinking and financial acumen with a track record of successfully executing IT initiatives aligned with business and financial objectives
• Strong understanding of IT systems, infrastructure, and software development processes
• Track record of establishing credibility with senior executives and technical and non-technical team members
• Unrelenting focus on results and problem-solving; you see a problem and provide thoughtful solutions
• Adaptive in the face of change, iterative in your designing process, and consider feedback or failure as motivation to learn and grow
• Results-oriented with a demonstrated sense of urgency to drive multiple projects to successful completion
• Influencing skills - ability to communicate effectively and work with staff at all levels and across departments
• Experience recruiting, mentoring, and managing a team of skilled program/project management professionals, while creating a collaborative and innovative work environment
• Broader Operations experience outside of IT: In Services, Support, Customer success would be a huge plus

Why Join arenaflex?

* Opportunity to work with a global leader in cloud-driven networking solutions

• Collaborative and innovative work environment
• Competitive compensation and benefits package
• Professional development and growth opportunities
• Inclusive and diverse workplace culture
• Chance to make a meaningful impact on the organization and our customers

How to Apply

If you're a motivated and experienced leader looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We encourage people from underrepresented groups to apply and look forward to advancing with you! Apply for this job