Experienced Manager, Customer Success – Driving Growth and Excellence in Mid-Market Portfolio

At arenaflex, we're revolutionizing the way businesses manage their finances, and we're looking for a seasoned leader to join our team as a Manager, Customer Success. As a key member of our sales leadership team, you'll be responsible for driving the success of our Mid-Market portfolio, leading a team of Customer Success Managers, and developing strategies to exceed customer onboarding and spend activation goals.

About arenaflex

arenaflex is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses relying on us, we've saved $10B and 27.5M hours, making us the fastest-growing corporate card and bill payment platform in America.

Our Culture

We're a team of talented leaders from leading financial services and fintech companies, united by a passion for innovation and customer success. We've been named to Fast Company's Most Innovative Companies list, LinkedIn's Top U.S. Startups, and Forbes Cloud 100, among others. Our culture is built on collaboration, creativity, and a commitment to excellence.

The Role

As a Manager, Customer Success, you'll be responsible for leading a team of 6-8 Customer Success Managers, each managing a book of ~50-70 customers in our Mid-Market portfolio. Your key responsibilities will include:

• Setting and maintaining a high-performing culture and morale by managing a group of exceptional Customer Success Managers to drive thorough and efficient onboarding and product activation for new arenaflex customers
• Hiring and training new Customer Success Managers on arenaflex's product, buyer personas, competition, and tools through various methods (ie. role-plays)
• Overseeing the daily activities and quota performance management of individual CSMs to ensure the team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
• Improving team output and efficiency over time by optimizing systems and processes
• Identifying best practices and helping build a library of playbook resources for the Customer Success team
• Developing and executing career development for direct reports, inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
• Building and leveraging Salesforce dashboards to monitor the success of our customers and the performance of the team
• Reporting on team performance and forecast to senior leadership
• Representing the Customer Success team cross-functionally with leaders of other departments

What You'll Need

To succeed in this role, you'll need:

• Minimum of 2 years of quota-carrying sales or customer success experience as an individual contributor, with a proven, consistent track record exceeding goals
• Minimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goal
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
• A passion and excitement for hiring, with a thoughtful approach to team planning and development
• Ability to articulate technical product, and financial value points to customers, including executive leaders
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Nice to Haves

* Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

• Experience with financial services sales
• Experience at a high-growth startup

Benefits

As a member of our team, you'll enjoy a comprehensive benefits package, including:

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

How to Apply

If you're a seasoned leader with a passion for customer success and a drive for excellence, we'd love to hear from you. Apply now to join our team as a Manager, Customer Success and help us continue to revolutionize the way businesses manage their finances. Apply for this job