Senior Customer Success Architect – Data Streaming Platform Expert

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together.

About arenaflex

arenaflex is a leading provider of data streaming platforms, empowering businesses to unlock the full potential of their data. Our innovative solutions enable companies to process and analyze vast amounts of data in real-time, driving business growth, improving customer experiences, and staying ahead of the competition.

The Role

We're seeking a highly skilled Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will play a critical role in helping customers leverage our data streaming platform to achieve their business results. You will interact directly with customers to provide software architecture, design, and operations expertise, leveraging your deep knowledge of and experience in Apache Kafka, the arenaflex platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases.

Key Responsibilities

As a Senior Customer Success Architect, you will:

• Help customers determine their platform and/or application strategy for moving to a more real-time, event-based business
• Provide feedback to the arenaflex Product and Engineering groups to inform product development and improve customer success
• Build tooling for other teams or the wider company to help push technical boundaries and improve delivery quality
• Test performance and functionality of new components developed by Engineering
• Write or edit documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
• Participate in community and industry events to stay up-to-date with the latest trends and best practices
• Collaborate with colleagues to help customers build state-of-the-art streaming data infrastructure and optimize existing deployments

What You Will Bring

To succeed in this role, you will need:

• Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
• Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
• Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions) and using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
• Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
• Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
• Ability to quickly learn new technologies
• Ability and willingness to travel up to 20% of the time to meet with customers

What We Offer

As a Senior Customer Success Architect at arenaflex, you will have the opportunity to:

• Work with a talented team of experts in the field of data streaming and Big Data
• Collaborate with customers to help them achieve their business goals and improve their data streaming infrastructure
• Contribute to the development of best practices and knowledge base articles to help customers succeed with our platform
• Participate in community and industry events to stay up-to-date with the latest trends and best practices
• Enjoy a dynamic and inclusive work environment that values diversity, equity, and inclusion
• Receive competitive compensation and benefits, including health insurance, retirement savings, and paid time off

Come As You Are

At arenaflex, belonging isn't a perk – it's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and we're committed to creating a culture that values diversity, equity, and inclusion.

Ready to Build What's Next?

If you're a motivated and experienced professional with a passion for data streaming and customer success, we want to hear from you. Apply now to join our team and help us build what's next in the world of data streaming. Apply for this job