Experienced Customer Success Manager – Employee Experience Platform

At arenaflex, we're passionate about empowering employees to recognize each other in real-time and align them to the values and goals of the company. Our Employee Experience Platform is a cutting-edge solution that enables employees in over 170 countries to come together and drive success. With almost 4 million global users, we're committed to changing the way the world works. Join us on this mission and become a part of a diverse and inclusive team that values individuality and celebrates unique perspectives.

Our Commitment to You

At arenaflex, we believe in creating an environment where every employee feels valued, respected, and empowered to contribute their best work. We're committed to fostering a culture of inclusivity, diversity, and equity, where everyone has the opportunity to grow and thrive. Our team is passionate about making a difference in the world, and we're looking for like-minded individuals who share our vision.

About the Role

As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring the success and satisfaction of our customers throughout their journey with our products or services. This is a unique opportunity to join a dynamic team that's passionate about making a difference in the world. If you're a motivated and results-driven individual with a passion for customer success, we want to hear from you.

Responsibilities

As a Customer Success Manager, your responsibilities will include:

• Providing expertise on the arenaflex platform and highlighting key features and functionality to enable customers to execute their employee recognition strategies
• Establishing measurable goals and KPIs for customer accounts and tracking implementation and post-implementation adoption activities
• Driving usage and adoption of the platform and communicating best practices through virtual meetings and workshops
• Meeting with customers face-to-face to plan program rollouts and explore cross-functional use cases where arenaflex can help meet their needs
• Connecting with customers to update them on outstanding queries, reports, and campaigns
• Managing a revenue pipeline and up-selling and cross-selling within existing programs
• Leading customer workshops and training around product updates and new features
• Providing regular status reports to stakeholders on progress against established goals and managing account escalations
• Understanding customer requirements and their level of adoption of the arenaflex platform to proactively assess risk in upcoming contract renewals

Qualifications

To be successful in this role, you'll need:

• 2+ years of customer success experience at a software/SAAS company
• Strong business acumen and proven ability to influence decision-makers in various sizes of organizations
• Individuals who have completed formal sales training through a recognized program
• Proficiency with CRMs such as Salesforce or other force.com platforms
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
• Experience managing a sales pipeline and carrying a sales quota
• Strong customer-facing skills, including expectation management, communication skills, and information management
• Bachelor's Degree or equivalent experience

Additional Information

Why you'll love working at arenaflex:

• We're passionate about disruptive technology that's rooted in science, research, and data.
• We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, technical excellence, and outstanding workplace culture.
• We foster an environment of connection, security, and community. You'll feel at home, without reservation.
• We believe in moving quickly, failing fast, and adapting to change.
• We enjoy coming to work every day because we believe in our product and love our culture.
• We're committed to achieving excellence in everything we do.

Our Work Environment

arenaflex is a hybrid-first company located at 1-11 Gordon Street in Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

What We Offer

As a Customer Success Manager at arenaflex, you'll have the opportunity to work with a dynamic team that's passionate about making a difference in the world. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're a motivated and results-driven individual with a passion for customer success, we want to hear from you.

How to Apply

If you're interested in joining our team as a Customer Success Manager, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience.

Important Note

arenaflex is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family. arenaflex is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We're happy to make necessary arrangements to support your needs. arenaflex does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can't be judged by an algorithm. That's why we keep it personal and take the time to get to know each qualified candidate. Apply for this job