Immediate Hiring: Provider Customer Service Call and Chat Representative - Remote Opportunity at arenaflex

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leading healthcare organization, we're committed to making a positive impact on the lives of millions of people. If you're passionate about delivering exceptional customer service and making a difference in the healthcare industry, we invite you to join our team as a Provider Customer Service Call and Chat Representative.

About arenaflex

arenaflex is a dynamic and innovative organization that's revolutionizing the healthcare landscape. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, location, or income. Our commitment to diversity, equity, and inclusion is reflected in our mission, and we're dedicated to creating a healthier atmosphere for our employees, customers, and communities.

Job Summary

As a Provider Customer Service Call and Chat Representative, you'll play a critical role in supporting providers who care for our members. You'll be responsible for providing responsive and empathetic support to providers, addressing their questions and concerns in a timely and effective manner. This role requires a strong and diverse skillset, including excellent communication, problem-solving, and multitasking skills. If you're a results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

Key Responsibilities

* Serve as the advocate for providers, demonstrating accountability and ownership to resolve issues

• Provide exceptional customer service in a multi-channel environment, including call, concurrent chat, and email
• Quickly and appropriately triage contacts from healthcare professionals, seeking to understand and identify their needs
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and prevent repeat calls or messages
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types

Essential Qualifications

* High School Diploma or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday

Preferred Qualifications

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements

* Reside within Eastern, Central, or Mountain Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Provider Customer Service Call and Chat Representative, you'll have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional development
• Access to a wide range of training and development resources, including online courses, webinars, and workshops

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We're committed to creating a healthy and inclusive work environment that supports the well-being of our employees. As a Provider Customer Service Call and Chat Representative, you'll be part of a team that's passionate about delivering exceptional customer service and making a positive impact on the lives of millions of people.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Employee assistance program
• Access to a wide range of employee discounts and perks

How to Apply

If you're a results-driven individual who's passionate about delivering exceptional customer service and making a difference in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today! Apply for this job