Experienced Account Data Analyst – Customer Account Remediation & Support

At arenaflex, we're a leading global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference. We're now seeking an experienced Account Data Analyst to join our team, supporting sales, service, and order management teams by validating and remediating requested customer information.

About arenaflex

arenaflex is a global leader in medical technology and digital solutions, committed to improving healthcare outcomes and transforming lives. Our innovative products and services empower healthcare professionals to deliver exceptional care, and our dedication to customer satisfaction is unmatched. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and innovation.

Key Responsibilities

As an Account Data Analyst at arenaflex, you'll play a critical role in ensuring the accuracy and integrity of customer account data. Your responsibilities will include:

• Simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in UCM (Reltio) platform and downstream systems.
• Executing processes to support customer account requests within the agreed-upon support level agreement.
• Coordinating all activities related to quarter and month-end customer support.
• Acting as a cross-functional coordinator to resolve customer issues & complaints arising from account requests.
• Providing expertise outside of the immediate team in the form of special projects as needed.

Required Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
• Excellent written and verbal communication skills with the ability to interact effectively with various types of people.
• Familiarity with MS Office applications, including Excel, Word, and PowerPoint.
• Strong English capability in both spoken and written forms.
• Willingness to work various shifts/hours at quarter end, including weekends, evenings, and holidays.
• A dedicated home office with high-speed internet access or, if local, the ability to work from the arenaflex Waukesha office.
• Legal authorization to work in the U.S. (no visa sponsorship available).

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
• Detail-oriented with a strong commitment to deliver results.
• Ability to manage multiple priorities and deliver on tight timelines.
• Strong team player with high levels of resourcefulness, energy, and enthusiasm.
• Highly motivated, flexible, assertive, and accountable.

Benefits & Perks

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Competitive compensation: $65,280.00 - $97,920.00 Annual (based on skills, qualifications, experience, and location).
• Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI).
• Comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, and accident insurance, and tuition reimbursement.
• Opportunities for professional development and challenging career growth.

What We Offer

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As an Account Data Analyst, you'll have the opportunity to:

• Work remotely from the comfort of your own home office.
• Collaborate with a talented and diverse team of professionals.
• Develop your skills and expertise through ongoing training and development opportunities.
• Contribute to the success of a global leader in medical technology and digital solutions.
• Enjoy a competitive compensation package and comprehensive benefits.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer account remediation and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Job! Apply to this Job Apply for this job