Experienced Sr Customer Success Manager – North East

Join arenaflex, a leading innovative tech startup, in revolutionizing data security, compliance, privacy, and AI data management. At arenaflex, we're passionate about empowering our customers to unlock the full potential of their data. As a Sr Customer Success Manager, you'll play a pivotal role in driving customer satisfaction, adoption, and growth. If you're a seasoned professional with a knack for navigating complex organizational dynamics and a passion for delivering exceptional results, we want to hear from you.

About arenaflex

arenaflex is a trailblazing tech startup that's making waves in the data security, compliance, privacy, and AI data management space. We're committed to helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. Our innovative solutions have earned us recognition as a leader in the industry, with accolades including:

• arenaflex Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• arenaflex has been named one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) by CRN
• arenaflex has been recognized as one of the Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
• arenaflex has been included in the 2024 Inc. 5000 list for the 4th consecutive year
• arenaflex has been shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

Our Culture

At arenaflex, we're building a global team that's passionate about innovation and next-gen technology. Our people-centric culture is fast-paced and rewarding, with a focus on diversity, integrity, and collaboration. We're committed to creating a culture of inclusion and equality, where every voice is heard and everybody belongs.

The Role

We're seeking an experienced Sr Customer Success Manager to join our growing team in the North East region. As a Sr Customer Success Manager, you'll be responsible for managing customer relationships, risk, and revenue. You'll build trust and create meaningful relationships among champions and key executives within each account, advocating on behalf of customer issues and needs. You'll also conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization.

Key Responsibilities:

* Manage the customer relationship, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

What You'll Bring:

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values:

*

Care

– We care about our customers and each other

Do

– We do what it takes to make a positive impact

Try

– We try our best and we don’t give up

Shine

– We shine and make it our mission to always stand out

What We Offer:

* Annual base salary range: $125,000 – $145,000

• Variable/Bonus Compensation & Equity Incentives align with individual and company performance
• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave

How to Apply:

If you're a motivated and results-driven professional who's passionate about delivering exceptional customer success, we want to hear from you. Apply now to join our team at arenaflex and be part of a culture that's shaping the future of data security, compliance, privacy, and AI data management.

Note:

arenaflex is an E-Verify Participant. Must be able to exercise independent judgment with little or no oversight. arenaflex is an equal opportunity employer committed to diversity and inclusion. Apply for this job