Experienced Customer Success Manager - K-12 Education & Healthcare (Orange County, CA)

At arenaflex, we're revolutionizing the way schools and healthcare systems work together to provide quality care to students and families. As a Customer Success Manager, you'll play a vital role in ensuring the successful adoption and ongoing usage of our services within the schools we serve. If you're passionate about making a difference in the lives of children and families, and you're a natural relationship-builder with a knack for influencing stakeholders, we want to hear from you.

About arenaflex

arenaflex is the nation's largest virtual provider of school-based healthcare services, recognized by Fast Company as one of the world's most innovative places to work in 2023. We're on a mission to remove all barriers to mental and physical healthcare for children, making it accessible and equitable for all. Our diverse team of licensed providers delivers therapy and medical services virtually to over four million K-12 students, regardless of their insurance status or ability to pay.

The Role

As a Customer Success Manager, you'll be responsible for ensuring the successful adoption and ongoing usage of arenaflex services within the schools we serve. You'll work closely with the Account Management and Implementation teams to establish an infrastructure for school support, and have hands-on experience working with our school nurses and other health staff to ensure access to quality healthcare for all students.

Key Responsibilities

* Develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities

• Regularly meet and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Play an active role in achieving our mission to increase access to care
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across arenaflex
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning

What Excites Us

* Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you've developed a strong reputation as a people person, and somebody that folks are excited to work with.

• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work.
• Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you've got a real knack for influencing your stakeholders.
• Initiative: You're a self-starter with a demonstrated capacity for following through on commitments and scheduled events; and you're comfortable rolling up your sleeves to get the work done.
• Eagerness to Learn: You're someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands.

Minimum Experience

* Experience working with children in diverse socio-economic environments

• Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Orange County, CA

Preferred Experience

* Prior experience within start-up or hyper-growth environments

• Existing relationships in Orange County, CA

What We Offer

* Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks.

• We believe talent is everywhere, and so is opportunity. While we have physical offices in various locations, we have embraced working remotely throughout the United States. While some roles may require proximity to our offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA, and WI.
• We are committed to creating a diverse, inclusive, and equitable workplace. arenaflex values the minds, experiences, and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer.

How to Apply

If you're excited about this role and you're a natural relationship-builder with a knack for influencing stakeholders, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss this opportunity further. Apply for this job