Experienced Full Stack Customer Success Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Senior Customer Success Manager, you'll play a critical role in driving adoption and customer success within our growing portfolio of top-tier customer accounts. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a global company with a deep focus on achieving success through a belief that we are stronger together. We're proud of the culture we've created, where employees are encouraged to be innovators and builders at heart. Our employees are the backbone of our organization, and we're committed to helping them thrive in today's ever-changing world. We offer a flexible work environment as a fully remote team, allowing our employees to work from anywhere and maintain a strong work-life balance.

Why work for arenaflex?

* Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT arenaflex!

What You’ll Do:

* Understand how our customers want to use arenaflex and help make these aspirations a reality

• Be the customer companion on their journey through on-boarding, adoption, and a lifetime of success
• Collaborate across arenaflex departments and customize the response to the needs of our customers
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at arenaflex
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers' configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base
• Help build expansion opportunities – passive selling
• Travel as needed to support Customer meetings, trainings, or other company meetings (business travel typically less than 20%)

What you’ll Bring:

* Ability to help customers overcome technical and training hurdles while expanding their use of the platform

• 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the arenaflex “Brand”
• Being a change agent and solution maker
• DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers
• Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
• Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud
• Contact Center management familiarity and experience with IVR, ACD, agents, and call queues

What We Offer:

* Competitive salary and benefits package

• Opportunity for career growth and development
• Flexible work environment as a fully remote team
• Collaborative and dynamic work culture
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer – M/W/D/V/GI/SO/A. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job