Experienced Customer Support Specialist – Logistics and Delivery Solutions

At arenaflex, we're revolutionizing the way businesses tackle the complexities of modern retail with our cutting-edge logistics and delivery platform. With unmatched delivery coverage, flexibility, and visibility, we're empowering businesses to reach 97% of U.S. households across more than 30,000 zip codes – from urban hubs to rural communities. Our innovative solutions make complex logistics challenges easy, including local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door. As a Customer Support Specialist at arenaflex, you'll be the first point of contact for our community, providing exceptional support to our customers, partners, users, and other community members. You'll be an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

What You'll Do

As a Customer Support Specialist, you'll be responsible for:

• Providing phone, email, and text-based support to arenaflex customers, partners, users, and other community members
• Addressing all customer concerns politely, using active listening skills to understand and confirm the information
• Balancing efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitoring in-progress deliveries and taking corrective action when necessary
• Managing non-standard delivery situations with professionalism, empathy, and urgency
• Effectively using Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborating with team members from various arenaflex departments to ensure seamless delivery experiences

What You Bring

To succeed in this role, you'll need:

• 1+ year customer service experience, preferably with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• The ability to quickly and efficiently problem solve and troubleshoot
• Comfort with a fast-paced environment and changing requirements
• The ability to receive and implement feedback to continuously improve the quality of support provided to customers
• Proactivity and the ability to comfortably navigate through uncertainty and ambiguity
• The ability to work a schedule comprised of non-standard hours, including evenings and weekends
• Experience with Salesforce is a plus!

Why arenaflex?

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are just a few reasons why you'll love working with us:

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (we'll contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

What's Next?

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and be a part of revolutionizing the logistics and delivery industry.

How to Apply

Ready to take the next step in your career? Click the link below to apply for this exciting opportunity: Apply To this Job Don't miss out on this chance to join a dynamic team that's shaping the future of logistics and delivery. Apply now and become a part of arenaflex's mission to make complex logistics challenges easy! Apply for this job