Experienced Full Stack CX Senior Program Lead, Voice of Customer – Web3 Customer Experience Transformation

At arenaflex, our mission is to revolutionize the world of customer experience by harnessing the power of Web3 technology. As a pioneer in this field, we're seeking a highly skilled and passionate CX Senior Program Lead, Voice of Customer to join our team. This is an extraordinary opportunity to shape the future of customer experience and drive business growth through data-driven insights and customer-centric strategies.

About arenaflex

arenaflex is a leading innovator in the Web3 space, dedicated to creating a more accessible, secure, and transparent financial system. Our team of experts is committed to pushing the boundaries of what's possible, and we're looking for like-minded individuals to join us on this exciting journey. With a strong focus on customer experience, we're building a platform that empowers individuals to take control of their financial lives.

Our Work Culture

Our work culture is intense and demanding, but it's also incredibly rewarding. We're a team of high-achievers who expect the best from ourselves and each other. If you're passionate about customer experience, Web3 technology, and driving business growth, you'll thrive in our fast-paced and dynamic environment. We're not a remote-only company, and we require in-person participation throughout the year. Our team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment.

The Role

As our CX Senior Program Lead, Voice of Customer, you'll play a critical role in shaping the customer experience strategy at arenaflex. You'll be responsible for building the bridge between our customers and our Product, Engineering, and Design teams, ensuring that we deliver a world-class customer experience through customer-first insights, prioritization, and culture. Your key responsibilities will include:

• Analyzing qualitative and quantitative data to formulate actionable insights that help arenaflex improve its suite of products and services
• Creating reports and dashboards that highlight common customer trends and pain points
• Leveraging and powering AI-driven solutions to drive best-in-class customer insights
• Driving influence to arenaflex's roadmap and strategy by working backwards from our customers' needs
• Building strong relationships with team members in Product, Engineering, and Design to advocate for improvements to the customer experience
• Tracking and monitoring product improvements to measure impact on customer experience

What We Look For in You

To succeed in this role, you'll need:

• 5-9 years of work experience in program or project management, customer support, product operations, or strategic consulting
• Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management
• Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment
• Ability to simplify complex topics and adjust delivery for broad audiences
• Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports
• Passionate about providing best-in-class customer experience and ensuring customer trust in arenaflex

Nice to Haves

While not required, the following skills and experiences would be a plus:

• Familiarity with customer experience management tools such as Salesforce, Qualtrics, Tethr, and Sprinklr
• Familiarity with principles of product management or previous experience working directly with product teams
• Advanced analytical skills or familiarity with SQL or BI tools such as Looker or Tableau
• Familiarity with arenaflex products and/or Web3 technology
• Passionate about improving the customer experience for arenaflex and the Web3 community

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to work on high-impact projects that drive business growth and customer experience
• Collaborative and dynamic work environment that fosters innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

Our office is located in a vibrant and eclectic neighborhood, with easy access to public transportation and amenities. We offer a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance and contributions to the team

Compensation and Benefits

The target annual salary for this position is $124,780-$146,800 USD, depending on your work location. Full-time offers from arenaflex also include target bonus + target equity + benefits (including medical, dental, vision, and 401(k)).

How to Apply

If you're passionate about customer experience, Web3 technology, and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Commitment to Equal Opportunity

arenaflex is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

Apply Now

Ready to join the arenaflex team and shape the future of customer experience? Apply now to become our CX Senior Program Lead, Voice of Customer! Apply for this job