Experienced Customer Service Specialist – Healthcare Industry

At arenaflex, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. arenaflex is a leader in the healthcare industry, and we are committed to providing the best possible service to our customers. We believe that our teammates are the key to our success, and we are looking for experienced customer service specialists to join our team.

About arenaflex

arenaflex is a leading provider of healthcare services, including home respiratory services and select medical equipment. Our mission is to improve the quality of life for our patients at home. We are committed to providing the highest level of service to our customers, and we are looking for empathetic, thoughtful, and compassionate people to join our team.

Job Summary

We are seeking an experienced customer service specialist to join our team. The successful candidate will be responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. This is a remote position that requires individuals to physically reside and work within the United States.

Essential Duties and Responsibilities

* Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources

• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals
• Resolves patient/referral complaints and escalations with urgency by identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service
• Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Performs other duties as required

Minimum Required Qualifications

* High School Diploma or GED required

• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in remote environment preferred

Skills, Knowledge, and Abilities

* Assess problems & identify solutions

• Professional verbal and written communication
• Effective listening, paraphrasing, and summarization
• Personal accountability and emotional intelligence
• Time management and reliability

Computer Skills

* Basic skills in using a Windows-based computer

Language Skills

* English (reading, writing, verbal)

Mathematical Skills

* Basic level mathematical proficiency

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Work Environment

Work is performed in an office setting with exposure to moderate noise.

Travel

Occasional travel as required.

Other Information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $16.00-16.60 per hour, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for career growth and development. We offer training and development programs to help our teammates advance in their careers and achieve their goals. We also offer a range of benefits, including flexible work arrangements, employee recognition programs, and opportunities for advancement.

Why Join arenaflex?

arenaflex is a leader in the healthcare industry, and we are committed to providing the best possible service to our customers. We believe that our teammates are the key to our success, and we are looking for experienced customer service specialists to join our team. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

How to Apply

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Apply for this job