Experienced Customer Relationship Manager – Community Bank Liaison and Account Management
At arenaflex, we're passionate about empowering community banks with cutting-edge technology and exceptional service. As a Customer Relationship Manager, you'll play a vital role in building and maintaining strong relationships with our community bank clients, ensuring they feel supported, informed, and empowered to succeed. If you're a proactive and personable professional who thrives on building meaningful connections, we'd love to have you join our team!
About arenaflex
arenaflex is a leading provider of innovative solutions for community banks, with over 60 years of experience and a presence across 27 states. Our commitment to empowering community banks with cutting-edge technology and exceptional service has earned us a reputation as a trusted partner in the financial services industry. At arenaflex, you're not just filling a role – you're joining a community of dedicated professionals who share a passion for making a difference.
A Day in the Life
As a Customer Relationship Manager at arenaflex, you'll be a key contributor to our Customer Relationships team, serving as the primary liaison between arenaflex and our community bank clients. Your work will involve:
- Building and maintaining strong relationships with assigned customers, serving as their go-to contact at arenaflex
- Conducting scheduled customer visits (3-4 times per year), either virtually or in-person, to ensure continued satisfaction and identify needs
- Consulting with customers to resolve issues, improve satisfaction, and recommend tailored solutions
- Promoting awareness and adoption of new and existing arenaflex products through soft selling and authentic conversations
- Serving as a support system post-conversion and assisting with process improvements and training needs
- Managing client documentation, including call reports, issue tracking, and product utilization records
- Coordinating contract renewals and encouraging client participation in arenaflex's annual survey and conferences
- Representing arenaflex at internal and external events and staying current on industry trends and arenaflex product enhancements
What Will Help You Stand Out
To excel in this role, you'll need:
- A Bachelor's degree in Business Administration or equivalent work experience
- Experience in marketing or product promotion within financial services
- Proficiency in Microsoft Office applications (Excel, Word, Outlook)
- Strong analytical and problem-solving abilities
- Familiarity and comfort with arenaflex software, especially demonstrating it live to clients
- A consultative mindset and high ethical standards – advocate honestly for what's best for the client
- Willingness to travel frequently (about 50%) to arenaflex client locations via car or plane
Our Core Values
At arenaflex, we prioritize a proactive mindset over specific technical skills. Our core values are:
- The Customer Comes First – Always: You'll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
- Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills – you bring the right attitude, and we'll provide the tools for you to succeed.
- Open and Frequent Communication: Transparency and collaboration define our success, so you'll be expected to keep clients and team members informed at all times.
- Trust and Accountability: At arenaflex, trust is earned through accountability – you'll own your work and always strive for the highest standards.
- Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.
Why Join arenaflex?
At arenaflex, you'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, we're dedicated to the well-being and professional development of our employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success.
What We Offer
As a Customer Relationship Manager at arenaflex, you'll enjoy:
- A competitive salary and comprehensive benefits package
- Opportunities for career growth and professional development
- A supportive and collaborative work environment
- A chance to make a meaningful impact in the financial services industry
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and continuing education
Ready to Apply?
If you're ready to make an impact and grow your career with arenaflex, we'd love to hear from you. Apply today and join our community of dedicated professionals who share a passion for making a difference in the financial services industry.
Requirements
To be considered for this role, you'll need to meet the following requirements:
- At least two years of experience at a financial institution, bank, or core software provider preferably in a customer service or account management capacity
- Ability to work independently and demonstrate initiative
- Effective planning, coordination, and time management skills
- Strong interpersonal and verbal communication abilities
- Excellent documentation and written communication skills
- High ethical standards and a consultative mindset – advocate honestly for what's best for the client
- Willingness to travel frequently (about 50%) to arenaflex client locations via car or plane
How to Apply
To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply for this job