Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support

At arenaflex, we're on a mission to simplify the complex process of finding and enrolling in health insurance. As a leading provider of cloud-based enrollment tools, we empower millions of consumers across the country to make informed decisions about their health plans. We're now seeking highly motivated and dedicated individuals to join our elite team of Remote Customer Service Representatives.

About arenaflex

arenaflex is a dynamic and innovative company that's committed to building a positive and motivating work environment, even in a remote setting. Our vision is to make finding and enrolling in health insurance simple, and we're passionate about delivering an exceptional customer experience. With the largest state-based marketplace footprint, we're well-positioned to make a meaningful impact in the lives of our customers.

Job Summary

As a Remote Customer Service Representative at arenaflex, you'll play a critical role in delivering an outstanding customer experience and helping our customers navigate the complexities of health insurance enrollment. You'll be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you're a self-driven, success-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Inbound and outbound calls to deliver exceptional customer service experiences

• Manage customer accounts and provide technical support to resolve issues and answer questions
• Application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies to ensure compliance and accuracy
• Utilize creative problem-solving skills to resolve complex customer issues
• Demonstrate flexibility and adaptability to changing projects and updates
• Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
• Participate in extensive self-study, training, and testing to ensure eligibility for certifications and promotions
• Adhere to regulated guidelines for communications via all channels

Qualifications

* Moderate to advanced computer skills, with a high level of comfort learning new technology

• High level of professionalism, with excellent verbal and written communication skills
• Ability to work from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong desire to excel in a customer-facing role
• Ability to commit to full attendance for a paid 3-week training period
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection (cable/fiber broadband internet is required; mobile internet service providers and satellite internet are not compatible)

Preferred Experience

* Previous experience in customer support or technical support roles

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual, a plus (with a base pay of $17.00/hour, plus performance incentives)

What We Offer

* Paid training and certification programs to ensure your success in the role

• Full-time, seasonal role with performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA) to support your financial well-being
• Paid time off (PTO) to recharge and maintain a healthy work-life balance

Why Join arenaflex?

* Opportunity to work with a dynamic and innovative company that's making a meaningful impact in the lives of our customers

• Collaborative and supportive team environment that encourages growth and development
• Comprehensive training and certification programs to ensure your success in the role
• Competitive compensation and benefits package, including performance and attendance-based incentives
• Flexible work arrangements, including remote work options, to support your work-life balance

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application. We can't wait to hear from you! Apply to this job Apply for this job