Experienced Full Stack Customer Service Representative – Healthcare Industry Remote Position
Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging.
About arenaflex
arenaflex is a global leader in customer experience (CX) and tech-powered innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our company culture is built on the values of inclusivity, diversity, and people-first approach, making us a great place to work for talented individuals from 70+ countries. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year.
Career Growth and Personal Development
At arenaflex, we believe in investing in our people's growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we're committed to helping you achieve your career goals. Our work-from-home opportunity is a great way to reimagine your career journey and develop "friends for life" at the same time.
Job Summary
We're looking for an experienced Full Stack Customer Service Representative to join our remote team. As a Customer Service Representative, you'll work from home and interface with customers via inbound/outbound calls and/or via the Internet. You'll provide customer service support and resolution of routine problems and questions regarding client's products and/or services.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Helping customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile
Your Qualifications
To be successful in this role, you'll need:
- 2+ years of call center experience
- Experience in a healthcare-related field or benefits/insurance organization preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What's in it for you?
As an arenaflex employee, you'll enjoy:
- Competitive base salary of $17/hr (pay rate will not be below the applicable minimum wage)
- Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Eligibility to Work
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Equal Opportunity/Affirmative Action Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
Apply Today!
If you're ready to reimagine the best version of yourself, apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply for this job