Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote USA Opportunity at arenaflex

Are you a passionate and driven individual with a flair for languages, customer service, and sales? Do you have a strong desire to grow your career and make a meaningful impact in the lives of others? Look no further than arenaflex, a leading global customer experience technology and services company, as we seek an Experienced Bilingual Customer Service and Sales Representative to join our dynamic team.

About arenaflex

arenaflex is a customer-centric organization that has been making customers happy since 1982. Our mission is to deliver transformative customer experience solutions that drive business outcomes for our clients. With a global presence on six continents and a team of over 10,000 employees, we are committed to building a diverse and inclusive workforce that reflects the communities we serve.

The Role

As an Experienced Bilingual Customer Service and Sales Representative, you will be the face of arenaflex, providing exceptional customer service and sales support to our clients' customers. You will be responsible for:

• Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Providing full lifecycle customer service and sales, including inbound and outbound calls, emails, and chats
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

* Bilingual in English and Spanish, with excellent communication and interpersonal skills

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

* Supportive of your career and professional development, with opportunities for growth and advancement

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course, with paid time to study and take the state exam
• All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once licensed
• A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more

A Bit More About Your Role

At arenaflex, we are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we have everything you need to succeed. And, as a member of our global team, you will be part of a dynamic, inclusive community that values diversity, equity, and inclusion.

About arenaflex's Culture

Our culture is built on a set of customer-focused values that guide our relationships with clients, their customers, and each other. We believe in:

• Empowering our employees to make a meaningful impact in the lives of others
• Fostering a culture of diversity, equity, and inclusion
• Encouraging continuous learning and growth
• Building strong relationships with our clients and their customers
• Delivering exceptional customer experience solutions that drive business outcomes

How to Apply

If you are a motivated and customer-focused individual with a passion for languages, sales, and customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflexjobs.com](http://www.arenaflexjobs.com) to learn more about our company and submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for women, minorities, and individuals with disabilities.

Benefits

* Retirement/Pension Plans

• Professional Development
• Maternity/Paternity Paid Leave
• Long Term Disability
• Prescription Drug Coverage
• Performance bonus
• Paid Holidays
• Life Insurance
• Employee Referral Program
• Flexible Schedules
• Paid sick days
• Merchandise Discounts
• 401K
• On Site Cafeteria
• Work From Home
• Flexible Spending Accounts
• Parking
• Game Rooms
• Vacation/paid time off
• Tuition Reimbursement
• Medical, Dental, and Vision
• Employee Events

Skills

* Broadband

• Career Development
• Coaching
• Consulting
• Customer Experience
• Customer Support/Service
• Diversity
• English Language
• HIPAA (Health Insurance Portability and Accountability Act)
• Health Insurance
• High School Diploma
• Insurance
• Licensing
• Multilingual
• Needs Assessment
• Online Chat
• Problem Solving Skills
• Sales
• Service Delivery
• Short Messaging Service (SMS)
• Spanish Language
• Team Lead/Manager
• Training/Teaching
• Video Chat
• Webcams
• Work From Home

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