Experienced Customer Service Representative – Medical Claims and Customer Support
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our Contact Center team, you'll play a vital role in ensuring that all client needs are addressed accurately and efficiently. If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is committed to delivering world-class customer experiences that drive business growth and success. We're passionate about creating a culture that values collaboration, innovation, and customer satisfaction. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and their patients.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Managing inbound and outbound calls in a timely manner, averaging 50-60 calls per day
- Following approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
- Continuous evaluation of current policies and SOP's and giving recommendations for process improvements
- Handling sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Accurately documenting all accounts, ensuring guidelines and regulations are followed
- Communicating via telephone with physicians, insurance companies, and patients
- Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information
Qualifications
To be successful in this role, you'll need:
- A High School Diploma or equivalent
- Minimum one year work experience
- Previous call center and customer service experience is strongly preferred
- Previous medical experience is strongly preferred
- Strong phone and verbal communication skills, along with active listening skills
- Ability to meet deadlines and exercise critical thinking skills
Requirements
To perform this role, you'll need:
- A dedicated area to perform duties without interference
- Ability to manage time and tasks independently while maintaining productivity
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port
Benefits
As a Customer Service Representative at arenaflex, you'll enjoy:
- Work from home opportunity!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
- Develop your customer service skills and expertise
- Take on new challenges and responsibilities
- Collaborate with a dynamic team of experts
- Participate in training and development programs
- Pursue career advancement opportunities within the company
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a culture that's collaborative, innovative, and customer-centric. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and their patients.
How to Apply
If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply for this job