Experienced HR Customer Service Representative – Delivering Exceptional Patient Experience and Support

At arenaflex, we're committed to providing the highest level of care and service to our patients, and we're seeking a highly skilled and compassionate HR Customer Service Representative to join our team. As a key member of our HR department, you'll play a vital role in delivering exceptional patient experience and support, ensuring that our patients receive the best possible care and service.

Introduction to arenaflex

arenaflex is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional service. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we're committed to creating a work environment that's supportive, inclusive, and empowering. If you're a customer-focused individual with a passion for delivering exceptional patient experience, we encourage you to apply for this exciting opportunity.

Benefits of Working at arenaflex

At arenaflex, we believe that our colleagues are our greatest asset, and we're committed to providing a comprehensive benefits package that supports their health, well-being, and career growth. Our benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off arenaflex stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

The HR Customer Service Representative will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, and more. The HR Customer Service Representative will work under direction from the HR Supervisor to ensure HR service delivery is consistently high-quality.

Key Responsibilities:

* Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes, or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.

• Provides support within a HR Line of Business.
• Clearly communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included.
• Escalates unresolved issues as needed.
• Performs any other duties as needed.
• Provides assistance on navigating internal resources on self-service and HR technology tools.

Qualifications:

* Strong Customer Service skills.

• 1 year of experience in HR preferred.
• Previous call center experience preferred.
• Virtual employees are required to have high-speed internet with 25 MB download and 15 MB upload.
• Remote employees are required to live within a 60-mile radius of an arenaflex Hospital.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe that our colleagues are our greatest asset, and we're dedicated to providing opportunities for growth and development. If you're a customer-focused individual with a passion for delivering exceptional patient experience, we encourage you to apply for this exciting opportunity.

Unlock the Possibilities and Apply Today!

We promptly review all applications, and highly qualified candidates will be contacted for interviews. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply to this job Apply To this Job Apply for this job