Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote in Tempe, AZ
At arenaflex, we're dedicated to revolutionizing the customer experience by combining humanity and technology. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Tempe, AZ, you'll be an integral part of our mission to make customers happy. We're not just looking for someone to answer calls; we're seeking a passionate and driven individual who can connect with customers, understand their needs, and provide exceptional service. In this role, you'll have the opportunity to grow your career by becoming a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex will invest in your training, education, and licensing fees, allowing you to take your career to the next level. Our supportive and inclusive culture will empower you to succeed, and our global team of curious lifelong learners will guide you every step of the way.
What You'll Be Doing
As a Spanish-English Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, interacting with customers, and providing them with exceptional service. Your day will be filled with:
- Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Providing full lifecycle customer service and sales, where you could accept inbound or might be calling out to provide follow-up
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
What You Bring to the Role
To succeed in this role, you'll need:
- Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience, preferably B2B sales
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- Strong customer service orientation (empathy, compassion, and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
As a member of the arenaflex team, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-AZ-Tempe
Job
Customer Care Representative
How to Apply
If you're passionate about delivering exceptional customer service and sales, and you're looking for a career that will challenge you and reward you, apply now to join the arenaflex team. Apply for this job