Experienced Client/Customer Scheduler – Telehealth Scheduling and Coordination

At arenaflex, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most. Our commitment to delivering the highest quality and most accessible behavioral health care has made us a leader in the industry. We're now seeking a highly organized and customer-oriented individual to join our team as a Remote/Office Client/Customer Scheduler.

About arenaflex

arenaflex is a pioneering organization in the behavioral health field, dedicated to providing individuals with the highest quality and most accessible care. Our team of highly trained professionals uses a telehealth platform to connect patients with therapists, psychiatrists, and other mental health specialists. With a strong focus on innovation and customer satisfaction, we're committed to making a positive impact in the lives of our clients.

Position Overview

We're seeking a highly organized and customer-oriented individual to join our team as a Remote/Office Client/Customer Scheduler. This role will be responsible for scheduling appointments for our clients and managing the scheduling process to ensure a seamless and positive experience for our patients. As a key member of our team, you'll play a critical role in ensuring that our clients receive the best possible care and support.

Key Responsibilities

• Interact with clients and assess their scheduling needs via phone, email, or online chat, providing exceptional customer service and empathy in all interactions

• Manage and maintain appointment schedules for therapists, psychiatrists, and other mental health professionals, ensuring accuracy and completeness of all client information and scheduling details
• Coordinate with the clinic and telehealth specialists to ensure timely and efficient scheduling of appointments, minimizing delays and cancellations
• Handle any rescheduling or cancellations and communicate updates to all parties involved, maintaining a high level of professionalism and attention to detail
• Respond to client inquiries and concerns regarding appointments, providing clear and concise information and resolving issues promptly
• Collaborate with our team to develop and implement scheduling procedures and protocols, ensuring consistency and efficiency in our scheduling processes
• Generate and maintain reports related to scheduling and appointment data, providing valuable insights and analytics to inform our business decisions

Qualifications

• High School diploma or equivalent, Bachelor's degree preferred

• Minimum of 2 years of experience in a customer service or scheduling role, with a proven track record of delivering exceptional customer service and meeting scheduling targets
• Strong verbal and written communication skills, with the ability to communicate effectively with clients, colleagues, and external partners
• Proficient in using scheduling software and web-based applications, with experience in telehealth platforms and electronic health records (EHRs)
• Ability to stay organized, prioritize tasks, and work efficiently in a fast-paced environment, with a high level of adaptability and flexibility
• Empathy, patience, and exceptional customer service skills, with a passion for helping others and making a positive impact in the lives of our clients
• Knowledge of behavioral health terminology and scheduling processes is a plus, with a willingness to learn and develop your skills and expertise in this area

Why Work With Us

• Competitive salary and benefits package, with opportunities for career growth and professional development

• Opportunity to be a part of a growing and innovative company in the behavioral health field, with a strong commitment to making a positive impact in the lives of our clients
• Work with a team of dedicated and supportive professionals, who are passionate about delivering exceptional customer service and making a difference in the lives of our clients
• Flexible work arrangements, including remote and office-based options, to suit your lifestyle and preferences
• Ongoing training and professional development opportunities, to help you develop your skills and expertise in the field of behavioral health

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Hourly rate: $28 - $32 per hour (Remote)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a highly organized and customer-oriented individual, with a passion for helping others and delivering exceptional customer service, we want to hear from you! Submit your application today and become a valuable member of the arenaflex team. Apply to this job Apply for this job