Experienced Full Stack Spanish Bilingual Customer Service and Sales Representative – Remote USA

Are you a highly motivated and empathetic individual with a passion for helping others? Do you have a strong aptitude for sales and customer service, with a desire to grow your career in a dynamic and supportive environment? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Spanish-English Bilingual Customer Service and Sales Representative. In this role, you'll have the opportunity to develop your skills and expertise, working remotely with a global team of like-minded professionals who share our commitment to delivering exceptional customer experiences.

About arenaflex

arenaflex is a global leader in customer experience solutions, dedicated to helping companies build engaged, pleased, and profitable customer experiences. Since 1982, we've been at the forefront of innovation, leveraging our combination of humanity and technology to deliver exceptional customer experiences on behalf of some of the world's leading brands. Our mission is simple: to make customers happy. And we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.

What You'll Be Doing

As a Spanish-English Bilingual Customer Service and Sales Representative, you'll play a critical role in delivering exceptional customer experiences, working with individuals to understand their needs and provide personalized solutions. Your responsibilities will include:

• Assisting customers in understanding their coverages and selecting the right products and services to meet their personal needs
• Providing full lifecycle customer service and sales, including inbound and outbound calls
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

To succeed in this role, you'll need to bring a unique combination of skills and qualities, including:

• Bilingual proficiency in English and Spanish
• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a member of the arenaflex team, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is global, and we're committed to building a culture that's inclusive, supportive, and empowering. We believe that diversity is our strength, and we're dedicated to creating a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.

Compensation and Benefits

* Base wage: $16.00 per hour

• Benefits:

+ Dental insurance + Health insurance + Professional development assistance + Referral program + Vision insurance

• Shift: 8 hour shift
• Work Location: Remote

How to Apply

If you're a motivated and empathetic individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job