Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to creating comfort through innovative indoor heating and air conditioning solutions. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, driven by our commitment to exceptional customer service and community values. As a key member of our arenaflex team, you'll play a vital role in delivering top-notch support to our customers, ensuring their comfort and satisfaction.
Job Role:
As an arenaflex Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accuracy and attention to detail
* Making daily outbound phone calls to customers and partners
* Routing technicians based on location to ensure timely and efficient service
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with colleagues to resolve customer issues and improve overall service quality
Schedule:
Our flexible schedule allows for a great work-life balance:
* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break), excluding Wednesdays
Qualifications:
To succeed in this role, you'll need:
* Previous call center experience, with a minimum of one year
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills to handle high call volumes and interact with customers and colleagues
* The ability to work independently as well as within a team environment
* Familiarity with major cities and locations in Northern Virginia
* Accurate documentation skills to maintain our customer database (Service Titan)
Remote Work Requirements:
As a remote worker, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
arenaflex Benefits and Culture:
We're committed to supporting your growth and well-being:
* Comprehensive medical, dental, vision, STD, LTD, and life insurance plans
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional development through periodic classes
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer service and creating a positive impact in our community. As a member of our team, you'll have the opportunity to:
* Work with a dynamic and supportive team
* Develop your skills and expertise in a fast-paced and ever-changing industry
* Contribute to the growth and success of a leading HVAC and Plumbing contractor
* Enjoy a flexible and remote work schedule
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!