Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in Tempe, AZ
Are you a charismatic and empathetic individual with a passion for helping others? Do you have a flair for sales and a knack for building strong relationships with customers? If so, we want to hear from you! arenaflex is seeking an experienced Bilingual Customer Service and Sales Representative to join our team in Tempe, AZ. As a remote employee, you'll have the flexibility to work from the comfort of your own home while making a real difference in the lives of our customers.
About arenaflex
arenaflex is a leading provider of customer experience solutions, helping some of the world's most iconic brands build engaged, pleased, and profitable customer experiences. With a commitment to humanity and technology, we're dedicated to making customers happy. Our team is passionate about delivering exceptional service and creating a positive impact on the communities we serve.
What You'll Be Doing
As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing top-notch service to our customers while also driving sales and revenue growth. Your primary responsibilities will include:
- Assisting customers in understanding their coverages and selecting the right products and services to meet their needs
- Providing full lifecycle customer service and sales, including inbound and outbound calls
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
What You Bring to the Role
To succeed in this role, you'll need to possess the following skills and qualifications:
- Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience, preferably B2B sales
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation, including empathy, compassion, and listening skills
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
As a valued member of our team, you can expect:
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course, and you'll be paid for your time to boot
- All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Visit [arenaflex website](https://www.arenaflex.com/en/us-employee-benefits) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
About arenaflex
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you! Apply now to join our team as a Bilingual Customer Service and Sales Representative and take the first step towards a rewarding and challenging career with arenaflex.
Apply Now
Apply to this job Apply To this Job Apply for this job