Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote in Tempe, AZ
Are you a passionate and driven individual looking to take your career to the next level? Do you have a strong desire to help others and make a positive impact on their lives? Look no further than arenaflex, a leading provider of customer experience solutions. We're seeking an experienced Bilingual Customer Service and Sales Representative to join our team in Tempe, AZ, and we're offering a unique opportunity to grow your career and become a licensed healthcare insurance agent.
About arenaflex
arenaflex is a global company that's dedicated to making customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences for over 40 years, powered by our combination of humanity and technology. Our team is passionate about delivering exceptional customer experiences, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing exceptional customer service and sales support to our clients. You'll be responsible for:
- Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Providing full lifecycle customer service and sales, including inbound and outbound calls
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
What You Bring to the Role
* Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience, preferably B2B sales
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation, including empathy, compassion, and listening skills
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course, and you'll be paid for your time to boot
- All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to
* Team Lead
You'll Contribute to
* The success of the customer experience and the overall success of the team
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
arenaflex is an Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you. Apply now to become a part of our dynamic team and take the first step towards a rewarding career with arenaflex. Apply for this job