Experienced Customer Service Support Representative – Specialty Testing Billing (REMOTE)

At arenaflex, we're on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a Customer Service Support Representative on our Specialty Testing team, you'll be part of a dedicated group that provides assistance to patients and clients to better understand health insurance coverage, cost, and payment options. You'll be working from home, handling high call volumes, and navigating complex information to provide clear and concise answers to our clients.

About arenaflex

arenaflex is a leading healthcare company that's committed to innovation and excellence. We're a team of passionate individuals who are dedicated to making a difference in the lives of our patients and clients. With a focus on specialty testing, we're at the forefront of healthcare breakthroughs and are constantly pushing the boundaries of what's possible.

Job Summary

We're seeking an experienced Customer Service Support Representative to join our Specialty Testing team. As a key member of our team, you'll be responsible for providing exceptional customer service to patients and clients, handling high call volumes, and navigating complex information to provide clear and concise answers. You'll work closely with our team to resolve reimbursement opportunities, process credit card payments, and maintain accurate records.

Responsibilities

* Handle high call volumes, averaging 75 calls per day from patients, doctor's offices, and/or private insurance carriers

• Research and communicate complex information in a clear and concise manner
• Navigate and work on multiple systems/websites simultaneously
• Provide assistance to clients and patients regarding questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines and regulations
• Assist with other duties as assigned

Qualifications

* Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3+ years of relevant work experience

• Prior healthcare experience strongly preferred, with a strong preference given to professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred
• Previous customer service experience handling high call volumes strongly preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes strongly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) preferred
• Working knowledge of prior authorization preferred
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes preferred
• XIFIN experience preferred
• Bilingual in English and Spanish preferred

Desired Skills

* Excellent verbal and written communication skills

• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience

Physical Requirements

* Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements

* Internet speed of at least 50 megabytes per second

• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi or satellite internet

Benefits

* Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you! Apply to this job Apply for this job