Experienced Healthcare Customer Experience Specialist – Hybrid – Greenville, SC

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Healthcare Customer Experience Specialist, you'll play a vital role in supporting our clients' customers with their diabetes care device needs. If you're a people person with a passion for healthcare and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping our clients build strong relationships with their customers. With a focus on innovation, quality, and customer satisfaction, we're committed to delivering exceptional results that drive business growth. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.

Job Summary

As a Healthcare Customer Experience Specialist, you'll be responsible for providing exceptional customer service to our clients' customers, answering questions about how to obtain their diabetes care devices through various providers. You'll work in a fast-paced, dynamic environment, using your problem-solving skills and empathy to resolve customer issues and provide superior service. If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Responsibilities

* Provide exceptional customer service to our clients' customers, answering questions about how to obtain their diabetes care devices through various providers

• Use your problem-solving skills and empathy to resolve customer issues and provide superior service
• Comfortably navigate multiple applications to research solutions and provide step-by-step instructions to customers
• Multitask in systems while patiently providing accurate and timely information to customers
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
• Work in a highly structured environment with strict adherence to your assigned full-time schedule, taking high-volume inbound calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

* At least 18 years or older

• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, and then move to a hybrid schedule, based on performance
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience with or understanding of health insurance in the US, preferred
• Experience with diabetes, medical background, exposure to medical terms, preferred

What We Offer

* Competitive starting pay rate of $17.00 per hour

• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office
• Position as a arenaflex employee (not an independent contractor)
• Paid Vacation
• Pay options to meet your needs:

+ Daily Pay + Bi-Weekly Pay + Direct Deposit + Pay Cards

• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement

Work Environment

* Our Greenville, SC office is located at 650 Executive Center Dr. Greenville, SC 29615.

• This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:

+ Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings. + You must have a secure, quiet, distraction-free work environment…

How to Apply

If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We can't wait to hear from you! Apply for this job