Experienced Insurance Customer Support Associate – Healthcare Insurance Expert

Join arenaflex, a leading global customer experience company, and become a part of a dynamic team that brings humanity to business. As an Insurance Customer Support Associate, you will play a vital role in establishing rapport and building confidence with external brokers, providing exceptional support and education throughout the entire lifecycle of our Healthcare Insurance.

About arenaflex

arenaflex is a global company that has been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our mission is to deliver exceptional customer experiences that start with you. We are proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

What You'll Be Doing

As an Insurance Customer Support Associate, you will work directly with external brokers to establish rapport and build confidence in our Healthcare Insurance. You will be responsible for educating, supporting, and updating our brokers throughout the entire lifecycle. Your primary focus will be on identifying and resolving complicated issues related to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.

A Typical Day

• Identify and rectify any complicated Broker, Group, or Member-related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.

• Work directly with external brokers to establish rapport and build confidence in our Healthcare Insurance.
• Provide concierge-level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

What You Bring to the Role

• 1 year or more of customer service experience

• High school diploma or equivalent
• Recognize and solve problems of mid-to-high-level customer service issues
• Computer experience
• High-speed internet (>15 mbps)
• A USB wired headset (or a compatible headset)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily login

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visithttps://www.arenaflexjobs.com/en/us-employee-benefits

for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Join Our Team

If you're passionate about delivering exceptional customer experiences and building strong relationships with external brokers, we want to hear from you. Apply now to become a part of our dynamic team at arenaflex.

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