Experienced German-speaking Customer Service Specialist – Automotive Industry
At arenaflex, we're on a mission to revolutionize the way people interact with our premium automotive brand. As a Customer Service Specialist, you'll be the face of our company, delivering exceptional experiences to clients across Europe from the comfort of your home in northern Portugal. If you're passionate about delivering top-tier service, fluent in German, and eager to take your career to the next level, we want to hear from you.
About arenaflex
arenaflex is a global leader in the automotive industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history and a strong presence in Europe, we're constantly pushing the boundaries of what's possible in the world of premium vehicles. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional experiences.
The Role
As a Customer Service Specialist, you'll play a vital role in our dynamic support team, handling inbound calls, emails, and chats with clients across Europe. Your primary responsibility will be to provide clear, empathetic, and solution-oriented assistance, ensuring customer satisfaction and loyalty. You'll work closely with internal departments to resolve complex cases and collaborate with colleagues to achieve our shared goals.
Key Responsibilities:
* Handle inbound calls, emails, and chats with clients across Europe
- Support customers with a range of topics, from technical inquiries to general service support
- Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance
- Collaborate with internal departments to resolve complex cases
- Work in a fast-paced, multilingual environment with the highest standards of quality
Languages Required:
* German C2 (native or near-native proficiency)
- English B2 (intermediate proficiency)
Schedule:
* Rotating Shifts: Monday to Sunday 24/7 operation
- 2 rotating days off per week
- Full remote working model (after initial training)
- Flexibility is key; this role requires availability across different shifts, including nights and weekends
Compensation & Benefits:
* Base Salary: 1,100 EUR/month (x14 months/year)
- Complexity Bonus: 80 EUR/month (x11 months/year)
- Position Bonus: 20 EUR/month
- Meal Allowance: 7.23 EUR/day (net)
- Private Health Insurance: Provided from day one (100% free after 6 months)
- Full remote setup + career development opportunities with a global industry leader
Who You Are:
* Passionate about delivering exceptional customer service
- Comfortable with working on a rotational shift schedule
- Previous experience in customer support (preferably in the automotive, tech, or mobility sector)
- Tech-savvy and quick to learn new tools and platforms
- Thrive in a remote, multicultural environment
Hiring Process:
1. Application Review 2. Language Assessment (German and English) 3. Client Interviews (in German)
Why Apply?
* Be part of a prestigious international project
- Enjoy the stability and benefits of a long-term contract
- Work from home with a supportive, friendly team
- Grow your career in customer service with real development pathways
Ready to accelerate your career? Apply now and become part of something exceptional.
Apply for this job