Experienced Customer Experience Associate – Electric Vehicle Fleet Operations

At arenaflex, we're revolutionizing the way fleet operators manage their electric vehicles. Our mission is to build the fleet management platform for the electric vehicle era, empowering operators to maximize efficiency and profitability without hardware modifications. We're a high-growth startup with a passion for software-defined vehicles and a commitment to making our products better every day. As a Customer Experience Associate at arenaflex, you'll be the voice of our company to our customers, providing timely and helpful solutions to their support tickets while maintaining a friendly, professional tone. You'll be the first line of support for fleet operators navigating the electric vehicle revolution, handling everything from troubleshooting app connectivity issues to managing payment processes. Every interaction you have will directly impact how fleet operators experience our platform and shape their transition to electric vehicles.

About arenaflex

arenaflex is a well-funded startup backed by some of Silicon Valley's top investors. We were founded by David Hodge, who previously founded Embark, a popular transportation app used by millions, which was eventually sold to Apple. Our team comes from companies like Apple, Uber, Tesla, Stripe, Robinhood, and Yelp, and we're the first to officially integrate with Tesla's fleet API. We've achieved 5.7x growth in 2024 with a small team and want your help to accelerate further.

Role Overview

As a Customer Experience Associate, you'll be responsible for:

• Serving as the first responder to customer support tickets, providing timely and helpful solutions while maintaining a friendly, professional tone.
• Triage and prioritize issues effectively, escalating complex problems to the appropriate team members with clear context and customer impact assessment.
• Own and continuously improve our customer support documentation, including internal SOPs and external FAQs to enable self-service.
• Handle administrative customer tasks including Stripe account setup, payment dispute investigations, and basic vehicle onboarding requests.
• Partner with engineering and product teams to communicate customer needs and manage expectations on issue resolution timelines.
• Participate in on-call rotation to ensure customers receive support when they need it most.
• Track and maintain SLA compliance while identifying patterns to prevent recurring issues.
• Engage directly with customers through written communication, phone, and video to build relationships and deeply understand their needs.

Qualifications

We don't believe in qualification checkboxes for candidates. These often cause great candidates to think they're not qualified. If you think you can help us scale our business, let's talk and see if we're a fit. You might be a good fit if:

• You have exceptional written and verbal communication skills with a natural ability to explain technical concepts in simple terms.
• You're genuinely excited about helping people and get satisfaction from turning frustrated customers into happy ones.
• You're a fast learner who can quickly absorb product knowledge and troubleshoot issues independently.
• You're detail-oriented and organized, able to juggle multiple customer conversations while maintaining quality.
• You approach problems with curiosity and persistence, digging deep to find root causes rather than quick fixes.
• You're excited about working at a startup where you'll wear many hats and directly impact the company's growth.
• You're comfortable with ambiguity and can maintain a positive attitude even when dealing with challenging situations.
• You're eager to use AI tools and automation to work smarter and scale your impact.
• You have a passion for electric vehicles and the future of transportation.
• You have high standards and a strong work ethic - you always bring your best and expect your colleagues to do the same.

Benefits

* Competitive salary & equity

• Top-notch health, dental, & vision insurance
• 401(k) retirement plan
• All equipment provided by arenaflex
• First EV purchase subsidy

Why arenaflex?

At arenaflex, we're not just building a product - we're revolutionizing the way fleet operators manage their electric vehicles. We're a high-growth startup with a passion for software-defined vehicles and a commitment to making our products better every day. Our team comes from companies like Apple, Uber, Tesla, Stripe, Robinhood, and Yelp, and we're the first to officially integrate with Tesla's fleet API. We've achieved 5.7x growth in 2024 with a small team and want your help to accelerate further.

How to Apply

If you're a fast learner with a passion for helping others succeed and want to jumpstart your career in tech, we want to hear from you. Apply now to become a Customer Experience Associate at arenaflex and join our team of innovators and problem-solvers. Apply for this job