Experienced Customer Support Agent – Global Sneakers Platform

Join arenaflex, a leading global provider of technical and creative services to the video games market, as we continue to shape the future of gaming. As a Customer Support Agent for one of our esteemed partners, a global sneakers platform, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing valuable feedback to improve processes. If you're passionate about gaming, customer service, and continuous growth, we invite you to apply for this exciting opportunity.

About arenaflex

Established in 1998, arenaflex has grown into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. Our mission is to reshape how players interact with their favorite games, and we're committed to providing innovative solutions to the gaming industry. With a proven track record of organic and acquisition-led growth, we've successfully acquired and integrated 50+ acquisitions since 2014.

Why Work at arenaflex?

At arenaflex, we thrive on diversity, celebrate uniqueness, and work as teams whether we're physically together in one of our global studios or working together virtually. We empower people to perform to the best of their ability with our "can do" attitude, appreciate and embrace flexibility, and learn at every opportunity to grow ourselves through experience, training, and tackling new challenges. This is what makes us Keywordians.

Key Responsibilities

As a Customer Support Agent, you will be responsible for:

• Responding promptly to customer inquiries via email, live chat, and social media, and managing online orders
• Efficiently and professionally addressing customer complaints
• Collaborating with various departments such as Warehouse, Logistics, Operations, and Engineering to achieve customer satisfaction
• Monitoring multiple tasks and ensuring timely resolution of customer requests and inquiries
• Proactively identifying and addressing challenges and opportunities
• Analyzing customer feedback and providing insights to improve service quality
• Delivering an exceptional customer experience in accordance with company standards
• Undertaking additional projects as required
• Assisting in implementing training programs to ensure consistent and high-quality customer service for other agents

Essential Qualifications

* Native level language skills in Traditional Chinese (Mandarin) & Business level language skills in English

• Flexibility in Shift Schedule
• Experience in the service industry or as a customer support agent
• Previous working experience in the gaming industry
• Passion for games!

Preferred Qualifications

* At least 1 year of experience in customer service or the online retail sector

• Availability to work rotating shifts, including weekends and public holidays
• Good understanding of customer service expectations and practices in the US
• Effectiveness in prioritizing tasks according to daily operational needs
• Strong organizational and problem-solving skills
• Capability to work independently with minimal supervision
• Motivation, enthusiasm, and excellent interpersonal skills

Benefits

* Holidays – All Taiwan Public Holidays, without having to work on Saturdays to make-up bridged holidays

• Annual Health Check-Up Subsidy – Eligible to receive subsidy during the annual health check-up period, upon having completed probation at that time
• Employee Assistance Program – All our employees have access to professional counsellors on any challenges they are facing, work or non-work related
• Festival Holidays Gift or Voucher – A small token from us to you in celebration of festival events

Career Growth Opportunities

At arenaflex, we believe in continuous growth and development. As a Customer Support Agent, you will have the opportunity to:

• Develop your skills and knowledge in customer service, gaming, and technology
• Work with a diverse team of professionals from around the world
• Take on new challenges and responsibilities as you grow in your role
• Participate in training programs and workshops to improve your skills and performance
• Collaborate with other departments to achieve customer satisfaction and improve processes

Work Environment and Company Culture

arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive. We believe in:

• Empowering people to perform to the best of their ability with our "can do" attitude
• Appreciating and embracing flexibility
• Learning at every opportunity to grow ourselves through experience, training, and tackling new challenges
• Celebrating uniqueness and diversity
• Working as teams whether we're physically together in one of our global studios or working together virtually

Compensation and Perks

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

How to Apply

If you're passionate about gaming, customer service, and continuous growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

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