Experienced Consultant, Customer Information Management – Data-Driven Customer Experience Expert
At arenaflex, we're passionate about harnessing the power of data to create exceptional customer experiences. As a seasoned Consultant, Customer Information Management, you'll play a pivotal role in shaping our customer-centric approach, leveraging data to drive personalized, timely, and impactful communications across various channels.
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses interact with their customers. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Consultant, Customer Information Management, you'll be part of a dynamic team that's passionate about making a difference.
Key Responsibilities
As a Consultant, Customer Information Management, your primary focus will be on leading a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications. Your key responsibilities will include:
- Leading a portfolio of work: You'll be responsible for managing a portfolio of projects that align with arenaflex's business objectives, ensuring that customer experience is at the forefront of every initiative.
- Consulting with stakeholders: You'll work closely with stakeholders to understand business goals and translate them into actionable data and audience requirements, driving business outcomes through data-driven insights.
- Designing and delivering data solutions: You'll design and deliver data that powers personalized customer communications across various channels, including email, text, digital, and direct mail.
- Streamlining audience data flows: You'll collaborate with cross-functional teams to streamline and standardize how audience data flows across systems, improving efficiency and impact.
- Championing customer-centricity: You'll ensure that all audience data solutions are designed with the customer in mind, driving customer-centricity throughout the organization.
- Driving continuous improvement: You'll identify and implement enhancements to data tools, processes, and governance, driving continuous improvement and innovation.
Qualifications
To succeed in this role, you'll need to possess a strategic mindset, with the ability to connect data capabilities to business outcomes. Your qualifications should include:
- Strategic mindset: You'll be able to connect data capabilities to business outcomes, driving business growth and customer satisfaction.
- Interpersonal and communication skills: You'll be able to influence and gain alignment across teams, ensuring seamless execution and collaboration.
- Experience gathering and translating business requirements: You'll have experience gathering and translating business requirements into technical solutions, driving business outcomes through data-driven insights.
- Comfort working in ambiguity: You'll be comfortable working in ambiguity and adapting to evolving priorities, driving continuous improvement and innovation.
- Passion for learning: You'll have a passion for learning and a drive for continuous improvement, staying up-to-date with industry trends and best practices.
Requirements
To excel in this role, you'll need to possess the following requirements:
- Typically 5 or more years experience: You'll have typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries.
- Detailed experience with problem solving: You'll have detailed experience with problem solving in a business environment, working with large customer and/or prospect databases, and working with product, geographic, demographic data to identify trends and opportunities.
- Expert knowledge in computer-based analytical tools: You'll have expert knowledge in the theory and application of computer-based analytical tools.
- Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications: You'll have advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications.
- Proficiency in developing ad hoc queries using SQL: You'll have proficiency in developing ad hoc queries using SQL.
Benefits
As a Consultant, Customer Information Management at arenaflex, you'll enjoy a comprehensive benefits package, including:
- Medical/dental/vision insurance: You'll have access to medical, dental, and vision insurance, ensuring your health and well-being.
- Life insurance: You'll have access to life insurance, providing financial security for you and your loved ones.
- Short and long-term disability coverage: You'll have access to short and long-term disability coverage, ensuring your financial security in case of illness or injury.
- Paid time off: You'll have access to paid time off, including 18 days paid time off each full calendar year, pro-rated quarterly based on hire date.
- Nine paid holidays: You'll have access to nine paid holidays, ensuring you have time to relax and recharge.
- 8 hours of Lifetime paid time off: You'll have access to 8 hours of Lifetime paid time off, providing flexibility and work-life balance.
- 8 hours of Unity Day paid time off: You'll have access to 8 hours of Unity Day paid time off, promoting unity and teamwork.
- 401(k) with company match: You'll have access to a 401(k) plan with company match, ensuring your financial security in retirement.
- Company-paid pension plan: You'll have access to a company-paid pension plan, providing financial security in retirement.
- Business casual attire: You'll have the flexibility to dress in business casual attire, promoting a relaxed and productive work environment.
Join arenaflex Today!
If you're a seasoned Consultant, Customer Information Management with a passion for data-driven customer experience, we want to hear from you! Apply now to join our dynamic team and be part of a company that's shaping the future of customer experience. Apply for this job