Experienced Customer Service Specialist – Remote Operations Support (EST) – Join Our Dynamic Team at arenaflex!
Unlock a fulfilling career with our innovative and supportive team as a fully remote Customer Service Specialist! Enjoy the flexibility of a modern work environment and leverage your exceptional skills to drive success. We offer a competitive salary and a chance to grow with our established company.
About arenaflex
We are a seasoned and expanding team dedicated to making a difference in the lives of people in the trades. At arenaflex, we provide remote fractional CSRs to home service businesses, such as HVAC and plumbing, to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. With a strong focus on customer satisfaction and employee growth, we strive to create a positive impact in the industry.
Who We're Looking For
You are a driven and growth-oriented individual seeking a career, not just a job. You possess a strong work ethic, excellent communication skills, and a passion for delivering top-notch customer service. Experience in the service industry, particularly in plumbing, HVAC, or a related field, is highly valued. If you're eager to join a dynamic and supportive team, we'd love to hear from you!
Key Responsibilities
As a Customer Service Specialist at arenaflex, you will be responsible for:
- Overseeing daily office operations, including phone and email management, and service appointment scheduling
- Coordinating and dispatching technicians for service calls, installations, and repairs
- Providing exceptional customer service, addressing inquiries, appointments, and concerns
- Organizing documents, invoices, and client records, ensuring accuracy and attention to detail
- Processing customer payments and following up on overdue accounts
- Assisting in the setup and implementation of dispatching software, such as ServiceTitan
- Contributing to additional tasks to support the company's growth and success
Minimum Qualifications
To be successful in this role, you will need:
- Experience in scheduling or dispatching, with a plus for experience in the service industry
- Proficiency in Google Suite and Slack, with experience in Cloud-based CRM systems a plus
- Excellent time management, multitasking, and problem-solving skills
- Strong attention to detail and communication skills
- Familiarity with industry terminology, processes, and materials a plus
- Must pass a background check
Technical Requirements
To perform this role, you will need:
- A desktop or laptop with webcam, speakers, and a second monitor
- A Windows or Mac-based operating system
- 8gb RAM or more, with supportable internet speeds and a reliable router
Position Details
This is a remote, full-time position, Monday - Friday, 8am - 5pm EST. You will work 40 hours per week, with a competitive salary and opportunities for growth.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. You will have the chance to work with a talented team of professionals, and contribute to the success of our clients. We also offer a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for growth and development
- Flexible work arrangements, including remote work options
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're eager to join a dynamic and supportive team, we'd love to hear from you! Please submit your application, and our hiring team will be in touch if they require any additional information. Don't miss this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now and join our team of dedicated professionals! Apply To This Job Apply for this job Apply for this job