Experienced Customer Service Representative – Aetna Medicaid

Join arenaflex, a leading healthcare company, and make a difference in the lives of our Medicaid members and providers. As a highly skilled Customer Service Representative, you will be the face of arenaflex, delivering exceptional service and support to our customers every time. With a strong focus on customer satisfaction and a commitment to excellence, we are seeking talented individuals like you to join our team and help us achieve our mission to bring our heart to every moment of health.

About arenaflex

arenaflex is a healthcare company driven by a purpose to deliver enhanced human-centric healthcare for a rapidly changing world. We strive to make a positive impact on the lives of our customers and communities, and we need talented individuals like you to help us achieve our mission. With a strong commitment to innovation, quality, and customer satisfaction, we are dedicated to providing exceptional healthcare services to our members and providers.

Position Summary

As a Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be working from home, utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted), and will be provided with company-provided equipment and comprehensive training.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Answering incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, and more
• Utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted)
• Company-provided equipment and comprehensive training
• Training Schedule: 8:30 AM - 5:00 PM EST, Monday through Friday (first 6 weeks)
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

Requirements

To be successful in this role, you will need to:

• Commute to the office in Charleston, WV when unable to work from home due to technical issues
• Possess excellent communication skills (oral and written) with the ability to meet performance standards, attendance requirements, and call quality goals
• Be self-sufficient and able to work from home

Preferred Qualifications

While not required, we prefer candidates with:

• Experience working remotely in a call center setting
• Knowledge of Medicaid and Medicare

Education

A high school diploma or equivalent is required for this role.

Pay Range

The pay range for this role is $17.00 - $25.15 per hour, dependent on experience, education, and location.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays

Why Join arenaflex?

At arenaflex, we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and perks, including:

• Comprehensive training and development opportunities
• Collaborative and dynamic work environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• A commitment to diversity, equity, and inclusion

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply now! To apply, please visit our website at [insert link] or email your resume and cover letter to [insert email]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job