Experienced Customer Practice Manager, Media & Entertainment, US – Drive Transformational Customer Programs at arenaflex
As a leading innovator in the technology industry, arenaflex is revolutionizing the way businesses operate and interact with their customers. We are seeking an experienced Customer Practice Manager (CPM) to lead and support transformative customer programs in the Media & Entertainment domain. As a trusted advisor, you will drive strategic and financial value through promoting and selling transformational ProServe programs. You will manage all aspects of business development, deal structuring, deal support, and ensure delivery excellence and project closure in assigned accounts or territories.
About arenaflex
arenaflex is a global technology leader that enables businesses to innovate and thrive in a rapidly changing world. We are committed to helping our customers succeed by providing them with the latest technology solutions, expert guidance, and unparalleled support. Our team of passionate and dedicated professionals is driven by a shared vision of making a positive impact on the world through technology.
Key Responsibilities
As a Customer Practice Manager at arenaflex, you will be responsible for leading business outcomes by articulating accelerated customer outcomes through cloud transformation. You will execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and Platform bookings. Your key responsibilities will include:
- Lead business outcomes by articulating accelerated customer outcomes through cloud transformation.
- Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and Platform bookings.
- Develop a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales).
- Establish executive relationships across Business & Technology groups and executive sponsorship of programs.
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills: ### Basic Qualifications
- Bachelor's degree, or 7+ years of professional or military experience.
- 5+ years of Media & Entertainment Industry experience.
- 8+ years of IT consulting and management experience in customer-facing roles.
- A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs.
- Experience in leading solutions that include core products, third-party products, and custom-built solutions.
### Preferred Qualifications
- A consistent track record of achieving sales targets and opportunity management.
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations.
- Domain areas of expertise in 2 or more of the following: Content Production, Media Supply Chain, Direct to Consumer / Streaming, Customer Data Platform / Audience Monetization, Generative AI for Media & Entertainment workloads.
What We Offer
As a valued member of the arenaflex team, you will enjoy a range of benefits and opportunities, including:
- Competitive salary ranging from $138,200/year to $239,000/year depending on location.
- Opportunity to work with a world-class team and make a significant impact.
- Inclusive team culture and employee-led affinity groups.
- Mentorship and career growth opportunities.
- Flexible work arrangements and work-life balance.
- Comprehensive benefits package.
How to Apply
If you are a motivated and experienced professional looking to make a significant impact in the Media & Entertainment industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply To This Job Apply for this job Apply for this job