Experienced Full Stack E-Commerce Customer Business Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way we shop online, and we're looking for a talented and driven E-Commerce Customer Business Manager to join our team. As a key member of our US team, you'll play a crucial role in developing and executing our Chewy.com and Petmeds.com strategy to grow sales and achieve leadership of arenaflex products.

About arenaflex

arenaflex is a leading provider of innovative solutions for the pet industry. With a strong commitment to customer satisfaction and a passion for delivering exceptional products, we're dedicated to making a positive impact on the lives of pets and their owners. Our team is comprised of talented individuals who share a common goal: to make a difference through our work.

Job Summary

As our E-Commerce Customer Business Manager, you'll be responsible for overseeing the development and execution of our US Chewy and California Pet Pharmacy eCommerce strategy. You'll work closely with key accounts to achieve sales targets and category leadership, while providing P&L oversight and managing relationships with E-Commerce accounts. If you're a results-driven professional with a passion for e-commerce and a strong commercial background, we want to hear from you.

Responsibilities

* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.

• Manage and build relationship with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
• Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
• Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
• Help create and execute annual promotional plans for pet products with customers and execute with excellence.
• In collaboration with Demand Planning, create annual forecast and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
• Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
• Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
• Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
• Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
• Communicate with other departments within the organization to foster teamwork and effectiveness.
• Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.

Requirements

* 5+ years of e-commerce sales and account management experience domestically or internationally

• Commercial awareness, marketing, and sales background preferred
• Pet category experience a plus
• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports.
• Florida travel 30%-40%
• Strong written and oral communication skills
• Proficient in English, second language helpful
• Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite.

Education and Experience

* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.

Supervisory Responsibilities

* No supervisory responsibilities.

Work Environment and Culture

* arenaflex is a remote-friendly company, and this role will be based in our Lancaster, SC headquarters.

• Our team is passionate about making a difference through our work, and we're committed to fostering a culture of innovation, collaboration, and continuous learning.
• We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package
• Opportunities for career growth and development
• Flexible work arrangements
• Professional development opportunities

How to Apply

If you're a motivated and results-driven professional with a passion for e-commerce and a strong commercial background, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates. [insert contact information]

Apply Now

Ready to take the next step in your career? Apply now to become a part of our team at arenaflex! Apply for this job