Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)

At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. With a rapidly growing client base and a strong presence in southern California, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative – Union Benefits Coordinator.

About arenaflex

arenaflex is a rapidly growing company that has established itself as a leading provider of benefits to labor unions, credit unions, and associations. With over 20,000 union associations around southern California, we've built a reputation for delivering exceptional service and support to our clients. Our team is passionate about making a difference in the lives of our members, and we're committed to providing a genuine career opportunity for our employees.

Job Summary

As a Customer Service Representative – Union Benefits Coordinator, you'll play a critical role in educating members about the benefits available to them through their union affiliation. You'll work closely with our clients to understand their needs and provide personalized support to help them make informed decisions about their benefits. This is a unique opportunity to join a dynamic team and make a real difference in the lives of our members.

Key Responsibilities

* Educate members about the benefits available to them through their union affiliation

• Provide personalized support to help members make informed decisions about their benefits
• Work closely with our clients to understand their needs and provide tailored solutions
• Respond to member inquiries and resolve issues in a timely and professional manner
• Meet or exceed sales targets (optional) by upselling or cross-selling benefits to members who are interested
• Maintain accurate records and reports to track member interactions and sales performance
• Collaborate with our team to develop and implement new benefits and services to meet the evolving needs of our members

Requirements for Consideration

* Flexible hours to accommodate the needs of our members and clients

• Fluency in English (bilingual in any language is a plus but not required)
• Must reside in California (arenaflex is committed to supporting our employees and clients in the Golden State)

Essential Qualifications

* 1-2 years of experience in customer service or a related field

• Proven track record of providing exceptional customer service and support
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills and proficiency in Microsoft Office

Preferred Qualifications

* Experience working with labor unions, credit unions, or associations

• Knowledge of benefits and insurance products
• Familiarity with CRM software and data management systems
• Bilingual or multilingual skills (arenaflex values diversity and is committed to supporting employees who speak multiple languages)

Skills and Competencies

* Strong customer service skills and a customer-centric approach

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills and proficiency in Microsoft Office
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to supporting the growth and development of our employees. We offer: + Ongoing training and mentorship to help you succeed in your role + Opportunities for career advancement and professional development + A supportive and collaborative work environment that encourages learning and growth + Access to industry-leading benefits and perks, including health insurance reimbursement, life insurance, and a retirement plan

Work Environment and Company Culture

* arenaflex is a remote-friendly company that values flexibility and work-life balance. We offer: + Flexible hours to accommodate the needs of our members and clients + A supportive and collaborative work environment that encourages learning and growth + Opportunities for professional development and career advancement + A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including: + Health insurance reimbursement for all staff (upon qualification) + Life insurance at no cost + Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) + UNION BENEFITS - Our staff also belong to a union which includes benefits + Free college classes for all members + Student Debt Reduction Program + Scholarship access for members and their children + Union provides life insurance (in addition to our company) for all members + Roadside assistance for all members + Identity Theft Protection for all members

Conclusion

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. arenaflex is committed to supporting the growth and development of our employees, and we offer a unique and rewarding career path for those who are interested in working in the labor union, credit union, and association benefits industry. Apply today to join our dynamic team and start making a real difference in the lives of our members! Apply for this job