Job Title: Experienced Customer Service Representative – Union Benefits and Membership Support (REMOTE WORK)
Job Description:
About arenaflex
At arenaflex, we're a rapidly growing company that's passionate about providing exceptional benefits and services to labor unions, credit unions, and associations across California. With over 20,000 union associations under our belt, we're committed to helping our clients thrive and grow. Our team is dedicated to delivering top-notch support and guidance to our members, ensuring they receive the best possible benefits and services.Job Summary
We're seeking an experienced Customer Service Representative to join our team in a REMOTE WORK setting. As a key member of our team, you'll play a vital role in educating union members about the benefits available to them through their affiliation. If you're a self-motivated, customer-focused individual with a passion for professional development and growth, we want to hear from you!About the Role
As a Customer Service Representative at arenaflex, you'll be responsible for:- Providing exceptional customer service to union members, answering their questions, and addressing their concerns about benefits and services.
- Educating members about the benefits available to them through their union affiliation, ensuring they understand their options and make informed decisions.
- Handling sales inquiries and providing information about additional benefits, only if the customer desires to opt-in.
- Working closely with our team to resolve member issues and concerns in a timely and professional manner.
- Staying up-to-date on benefits and services, ensuring you're always equipped to provide accurate and helpful information to our members.
Requirements for Consideration
To be considered for this role, you'll need to meet the following requirements:- Flexible hours to accommodate our REMOTE WORK setup.
- Fluent in English (Bilingual in any language is a plus, but not required).
- MUST RESIDE IN CALIFORNIA.
What We Offer
At arenaflex, we're committed to providing our team members with a genuine career opportunity, complete with:- Training and mentorship to help you grow and develop in your role.
- Opportunities for growth and advancement, with a clear career path and collectively bargained progressions.
- Financial success, with a competitive compensation package and benefits.
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:- Health insurance reimbursement for all staff (upon qualification).
- Life insurance at no cost.
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan).
- UNION BENEFITS - Our staff also belong to a union, which includes additional benefits.
- Free college classes for all members.
- Student Debt Reduction Program.
- Scholarship access for members and their children.
- Union provides life insurance (in addition to our company) for all members.
- Roadside assistance for all members.
- Identity Theft Protection for all members.
Why Join arenaflex?
At arenaflex, we're passionate about creating a positive work environment that supports the growth and well-being of our team members. We offer a range of benefits and perks, including:- A dynamic and supportive team environment.
- Opportunities for professional development and growth.
- A competitive compensation package and benefits.
- A commitment to work-life balance and flexibility.