Experienced Bilingual Customer Service Specialist (Part-Time, Remote) – Empowering Hungry Families through Compassionate Support
At arenaflex, we're dedicated to harnessing technology to make a tangible difference in the lives of hungry families. Our innovative approach to food assistance has led to the development of a food helpline that connects people to free food resources in their communities. We're now seeking a compassionate and skilled Bilingual Customer Service Specialist to join our remote team, working part-time hours from the comfort of their own home.
About arenaflex
arenaflex is a nonprofit organization that has been at the forefront of addressing food insecurity in communities across the United States. Our mission-driven approach has earned us a reputation for kindness, empathy, and dedication to our cause. We're passionate about creating a world where everyone has access to nutritious food, and we're looking for like-minded individuals to join our team.
What You'll Do
As a Bilingual Customer Service Specialist, you'll be the first point of contact for individuals seeking assistance through our text-based helpline. Your role will be to provide empathetic and culturally sensitive support, helping people in need find local food resources. Your responsibilities will include:
- Responding to inbound text messages and occasional phone calls with warmth, clarity, and cultural humility
- Listening without judgment and referring clients to appropriate food resources
- Collaborating closely with a small, passionate remote team to ensure seamless support
- Utilizing your exceptional communication skills to build trust and rapport with clients
What We're Looking For
We're seeking a highly skilled and compassionate individual who is fluent in both English and Spanish (spoken and written). Your strong communication skills, deep empathy, and patience will be essential in providing exceptional support to our clients. Additionally, you'll need:
- A typing speed of 50+ WPM
- Reliable computer, strong internet, and a quiet place to work
- Experience in customer service, hospitality, or community care is a plus
- Must be located in Maryland, Texas, or Georgia and available during Eastern Time hours
Schedule
As a part-time remote employee, you'll work 16-20 hours per week, with shifts falling between 9am-6pm ET. Your primary coverage will be Tuesday-Thursday and weekends (Saturday + Sunday), with flexible scheduling to cover other weekdays as needed. You'll also be required to attend meetings on Wednesdays (~1 hr) and bi-weekly Fridays.
Why Join arenaflex?
This work is human, impactful, and meaningful. You'll help neighbors in need feel supported, respected, and empowered—often during some of the hardest moments of their lives. arenaflex is a mission-driven nonprofit with a warm, collaborative remote culture, and we're serious about both kindness and quality.
Benefits and Perks
As a valued member of our team, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive remote work environment
- Flexible scheduling to balance work and personal life
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about making a difference in the lives of hungry families, we encourage you to apply. Please complete our application form at the link below: https://docs.google.com/forms/d/e/1FAIpQLSdbaXWya78B7kFIxHEQS2SP9MZc1bCR3Dr9yut51Q_3xn-eHg/viewform?usp=sharing&ouid=106376414793527094671 As part of the application, you'll be asked to upload a short 1-2 minute voice recording in both English and Spanish, sharing why you're a good fit for the role. We'll contact selected candidates within the next week, with training expected to begin in early September. Apply to this job Apply To this Job
Join our team and make a difference in the lives of hungry families. Apply now!
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