Experienced Bilingual (Japanese) Customer Support Specialist – Global Marketing and Client Success

Join arenaflex, a leading marketing platform for brands operating in distributed ecosystems, as we seek an exceptional Bilingual Customer Support Specialist to provide top-notch support to our local channel partners and their advertising partners. As a key member of our global client and customer success team, you will play a critical role in bridging communication between regional teams and global stakeholders, ensuring quality, identifying potential risks and issues, and providing excellent customer service in both English and Japanese.

About arenaflex

arenaflex is a cutting-edge marketing platform that synchronizes global companies' internal and external teams across channels, markets, and regions. By leveraging AI-powered technology, vertical expertise, local insights, and strategic partnerships, we optimize marketing performance and empower partner growth at scale. Our innovative approach has made us a leader in the industry, and we're committed to delivering exceptional results for our clients and customers.

Key Responsibilities

As a Bilingual Customer Support Specialist, you will be responsible for:

• Reviewing marketing materials against established guidelines and brand standards, entering results into a database, and communicating results to advertisers
• Working with multiple clients and customers (primarily via phone, chat, and email) to understand their marketing needs and provide support
• Maintaining accurate profile and communication records with proactive recognition and reporting tied to support and actions provided
• Coaching customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
• Collaborating with the team to participate in idea-sharing and brainstorming sessions
• Providing ongoing feedback, both internally and proactively communicating status and recommendations to customers
• Performing website functionality checks and quality control checks to ensure accuracy and compliance with program guidelines (QC)
• Identifying potential risks and issues and escalating them to the relevant teams for resolution

Essential Qualifications

To be successful in this role, you will need:

• Fluency in both English and Japanese, with the ability to communicate effectively in both languages
• A Bachelor's degree in business, communication, journalism, marketing, or a related field
• Less than 1 year of marketing or advertising experience (entry-level)
• Some remote-work experience preferred, with a demonstrated ability to work independently
• Established technical competence, including experience with Microsoft Word, Excel, and Outlook
• Strong attention to detail and excellent time management
• Solid verbal and written communication skills
• Exceptional client and customer service skills
• Ability to organize work, multitask, and meet deadlines
• Exceptional ability to work within a team environment
• A natural curiosity and eager desire to learn

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience working in a customer-facing role, particularly in a marketing or advertising environment
• Familiarity with arenaflex's marketing platform and technology
• Experience with data analysis and reporting
• Strong problem-solving skills and ability to think critically

Career Growth Opportunities and Learning Benefits

As a Bilingual Customer Support Specialist at arenaflex, you will have the opportunity to:

• Develop your skills and expertise in marketing, customer service, and communication
• Work with a diverse range of clients and customers, gaining valuable experience and insights
• Collaborate with a talented team of professionals, sharing ideas and best practices
• Participate in ongoing training and development programs, staying up-to-date with the latest industry trends and technologies
• Contribute to the growth and success of arenaflex, a leading marketing platform in the industry

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional results for our clients and customers, and we're committed to fostering a positive and inclusive work environment. As a Bilingual Customer Support Specialist, you will be part of a close-knit team that is dedicated to excellence and continuous improvement.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $37,000 - $45,000 annually, based on experience, skills, and internal equity, in compliance with Hawaii state law. In addition to a comprehensive compensation package, we offer:

• A comprehensive benefits program, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for marketing and communication, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! [Apply to this job](https://arenaflex.wd1.myworkdayjobs.com/en-US/arenaflex_Careers/job/Bilingual--Japanese--Specialist_R665?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job