Senior Customer Solutions Engineer – IBM OMEGAMON Modernization Expert

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where creativity, curiosity, and passion come together to drive innovation? Look no further! arenaflex is seeking a highly skilled Senior Customer Solutions Engineer to join our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products.

About arenaflex

arenaflex is a leading provider of modernization solutions, empowering businesses to unlock the full potential of their critical infrastructure, business processes, and data. With a rich history dating back to 1990, we have established ourselves as a trusted partner for thousands of brands worldwide. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow arenaflexers, we are committed to treating everyone with the respect and care they deserve.

Job Summary

As a Senior Customer Solutions Engineer at arenaflex, you will be responsible for delivering exceptional customer experiences by providing technical expertise and guidance on the installation, configuration, implementation, and training of IBM OMEGAMON and other IBM Mainframe products. You will work closely with our customers to understand their needs, develop tailored solutions, and ensure seamless integration with their existing infrastructure. Your technical versatility, creativity, and passion for problem-solving will be essential in driving customer satisfaction and loyalty.

Key Responsibilities

* Provide technical expertise and guidance on the installation, configuration, implementation, and training of IBM OMEGAMON and other IBM Mainframe products

• Work closely with customers to understand their needs, develop tailored solutions, and ensure seamless integration with their existing infrastructure
• Collaborate with operations teams, developers, and performance analysts to analyze performance data, tune systems, and reduce overhead
• Accurately document configurations and changes, and provide clear, concise written and verbal communication to customers and stakeholders
• Stay up-to-date with industry trends, best practices, and new technologies to continuously improve customer solutions and services
• Participate in the development of new solutions, services, and processes to drive business growth and customer satisfaction

Core Technical Skills

* Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS

• Familiarity with mainframe architecture and components
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks)
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU)
• Knowledge of tailoring monitoring profiles and situations
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills

* Experience with installing IBM software using SMP/E

• Applying maintenance and configuring product updates
• Experience using Omegamon Configuration Manager
• Defining and enabling situations (alerts), thresholds, and historical data collection
• Implementing security settings via RACF or external security managers
• Configuring SAF-based authentication and authorization

Integration and Automation

* Integrating OMEGAMON with NetView, GDPS, or Service Management tools

• Using APIs or exits for custom alert handling or automation
• Writing and modifying JCL, REXX scripts, or CLISTs
• Setting up historical data collection and reporting via Tivoli Data Warehouse
• Experience with TCR or modern dashboards like Grafana is a plus

Soft Skills and Practices

* Analyzing performance data to tune the system and reduce overhead

• Accurately documenting configurations and changes
• Collaborating with operations teams, developers, and performance analysts
• Strong written and verbal communication skills
• Commitment to arenaflex core values of trust, humanity, love, and empathy

Education and Experience

* Bachelor's Degree, or equivalent experience

• 8+ years as a Systems Programmer or other similar position
• 4+ years customer-facing consulting experience
• Development, application lifecycle, or change management experience is a plus

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at arenaflex is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At arenaflex, we are committed to an inclusive workplace environment, where every arenaflexer can thrive by bringing their full selves to work. Being an arenaflexer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

What We Offer

* Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for arenaflexers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities
• EOE M/F/Vet/Disability. arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply to this job Apply for this job