Experienced Oracle Customer Care & Billing Architect – Utility Industry Expertise

At arenaflex, we're seeking a seasoned Oracle Customer Care & Billing Architect to join our team of industry experts. As a key member of our utility industry-focused team, you'll play a vital role in analyzing, designing, and developing functional requirements and application solutions for billing and financial systems. If you're passionate about delivering high-quality, scalable, and maintainable solutions, and have a proven track record of success in the Oracle CC&B, BCS, and C2M space, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions for the utility industry. Our team of experts is dedicated to helping our clients navigate the complexities of billing and financial systems, and we're committed to delivering exceptional results. As a remote contractor, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

Role Synopsis

As an Oracle Customer Care & Billing Architect at arenaflex, you'll be responsible for analyzing, designing, and developing functional requirements and application solutions for billing and financial systems. You'll work closely with business and technical stakeholders to implement enhancements, troubleshoot defects, and support operational stability, while mentoring junior analysts and providing subject matter expertise. Your expertise in Oracle CC&B, BCS, and C2M processes, functional design, SQL, and application frameworks will be invaluable in delivering high-quality solutions that meet the needs of our clients.

Key Responsibilities

* Collaborate with business stakeholders to assess feasibility of system enhancements

• Proactively identify opportunities for process and system improvements
• Analyze, assemble, and document business requirements, functional requirements, and functional design
• Prepare preliminary and final design documents, including walkthroughs for approval/signoff
• Provide subject matter expertise to developers, testers, and business teams
• Perform feasibility analysis and recommend alternative solutions, prioritization strategies, and system enhancements
• Support stabilization of deployed code and troubleshoot operational issues
• Assist with ad hoc requests from business and technical teams
• Collaborate with cross-functional teams to ensure consistency, efficiency, and successful implementation of enhancements

Must-Have Requirements

* 15+ years of professional experience in analyzing, designing, and developing functional requirements and application design

• 13+ years of experience with Oracle CC&B, BCS, and C2M, billing and financial processes, Energy Service Provider Direct Access, and Community Choice Aggregation processes
• Strong knowledge of BCS/C2M application framework (Oracle Utilities Application Framework – OUAF) and data model
• Proficient in SQL, Scripting, and Groovy
• Ability to analyze and resolve operational and project defects, providing business and technical impact assessments
• Excellent verbal and written communication skills

Preferred Qualifications (Optional)

* Working knowledge of relational databases and data querying

• Experience working independently within a team framework on complex projects
• Familiarity with Customer Metering Administration (CMA) processes
• Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint, and Visio

Soft Skills

* Strong problem-solving and analytical thinking

• Excellent communication and collaboration skills
• Ability to work independently and manage multiple priorities
• Mentorship and leadership skills to guide junior analysts
• Adaptable, organized, and flexible in a fast-paced environment

What We Offer

* Competitive hourly rate: up to $95.00 per hour

• Flexible remote work arrangement
• Opportunity to work on complex projects with a dynamic team
• Professional development and growth opportunities
• Collaborative and supportive work environment

How to Apply

If you're a motivated and experienced Oracle Customer Care & Billing Architect looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply.

Job Type

Contract

Pay

Up to $95.00 per hour

Expected hours

40 per week

Work Location

Remote Apply to this job Apply To this Job Apply for this job